In a perfect world the phone stays outta the bathroom. Both at home and out and about.Primarily to report defective items. It is helpful for manufacturers to know if certain batches are getting through QC, or if specific retailers are handling items inappropriately resulting in damage.
As to the original post, I neither understood it nor could extrapolate sufficient coherence to enable even a wild guess. But I would recommend that you do NOT call a consumer support line whilst in the shower, especially if you are lathered up. That would just be weird.