Were they razor thin?
I'm sure the margins on their products are pretty thin since they are selling them for much lower than other SS razors. The overnight shipment would probably be more money than the bottom plate, but please tell me where I can get that type of service because I've never seen it. Don't get me wrong, I've had some great service but never an overnight for a $30 product mistake.
It wasn't a $30 mistake. It was a $75 mistake, and it ended up taking a week longer. I certainly was not out to get something for free. I would have gladly returned the wrong razor upon receipt of the correct one and return postage. The point is that most venders on this hobby see the extended value in happy customers and are anxious and willing to go the extra mile to correct a mistake, especially a mistake on their part. Any suggestion that their profit margin is perilously thin is absolute BS. It's not the customer's fault they don't charge more. They have ample offerings across the board, and the fact that they have popular items that are seemingly always out of stock indicates that they have a popular following and a high demand for that product. Not that they can't afford to increase production to meet demand. I was more miffed that they made a mistake and their knee jerk reaction was to offer me a token credit and told me to be happy with what I got. I'm not the only one to have gotten less than acceptable customer service from them.