Absolutely! I have said that for a long time. Has very poor business administration knowledge, and poor customer relations skills as well. I am happy I got to buy a WR1 a few months ago (not directly from him), but I sold it within a month, since I didn't like it. Timeless 95 is around 10X better (much much smoother and closer shave)
My take is that James Dufour does not have poor customer relations skills, he has more customers than he wants. When my turn came up he worked with me very closely to fill my order.
He is not set up (probably never will) to run a service oriented business. Liken him to an artist/craftsman. He apparently doesn't want to gear up/hire public relations staff to answer thousands of emails and keep up with orders he can't personally fill.
You concluded Wolfman is the not the most effective tool without having tried a different blade gap. The right gap is sweet. Mine is a little more aggressive than I expected but I all it takes to hit the sweet spot is to load a Feather blade and lighten my touch.
Value? Andy Warhol painted a dented can of soup with a torn label. Someone bought it for 11.7 million dollars. Is it more beautiful than a Renoir or Vermeer? No. Is it worth 11.7 million? Yes. Rarity commands a price and a following. Unless James gets sucked into big retail the value of his work will hold steady and may appreciate.
You should go for another Wolfman with a different blade gap just to try it out. You can always sell it later for what you paid (or more). Like the Warhol.