Chan Eil Whiskers
Fumbling about.
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I got in touch with Thater, I tracked them down and called them directly and asked them. I did this because when i got the brush and used it about 5 times the boar hairs were really sharp on the ends, about 30% of the hairs felt like i was scrubbing my face with fishing line or plastic hairs. So you can imagine i just spent $90 bucks which is about 130 Australian dollars on a boar brush and I was not happy about it so I ended up contacting Bullgoose where i purchased it from and they were also surprised by what i had to say but could not give me any specific answers...so i went to the manufacturer and they explained why the hairs were prickly ( the hairs they choose is natural white from a specific part of the boar which is from the neck, top of the head and ears...apparently these are the areas where the boar hair is of the highest quality and consistent with the actual hair/fiber diameter. The hairs are not bleached they go through a 2 process washing and drying without any other processing so that the fibers/hairs are the most natural you can get. Apparently by doing this the brush will last a lifetime and the fibers will become so soft that you will not be able to tell the difference between a badger and boar when face lathering). They recommended 6 weeks of daily use and by then the brush will become silky smooth...they also offered a refund if i was not happy after 6 weeks. I will be keeping my brush because what they said has come true for me, the brush is silky smooth and it's an absolute joy to use.
Super helpful post for me.
You really went the extra mile. Thanks for sharing this detailed information. I will continue breaking in my Thater, although I will be not using it until it's soft, and hope it responds as yours did. I don't know how you used the brush if yours was as prickly as mine is, but congratulations on the break in, and thanks so much for the information.
I'm glad to hear Thater backed it up. Good business practice to offer a refund if you're not happy + the right thing to do.
Happy shaves,
Jim