I want to return a Progress for the second time due to uneven blade gaps. I originally sent back to the store where I bought it at and a replacement was sent with the same issue. So now I want to send it to Merkur with a note stating the issue. Sorry but this is very frustrating. Any Idea??
Merkur contact info
- Thread starter Eldragon
- Start date
this worked for me in the past:
[email protected]
[email protected]
G
gone down south
This lady set me up right in no time at all:
Anne Rothstein
MERKUR Stahlwaren GmbH & Co. KG
Boecklinstr. 10
42719 SOLINGEN
GERMANY
phone: ++49-212-2300135
fax: ++49-212-313612
email: [email protected] or [email protected]
website: www.dovo.com
UID-No. DE811951654
HRA: 20249 - HRB: 15557 Wuppertal
GF: Markus Kirschbaum
Anne Rothstein
MERKUR Stahlwaren GmbH & Co. KG
Boecklinstr. 10
42719 SOLINGEN
GERMANY
phone: ++49-212-2300135
fax: ++49-212-313612
email: [email protected] or [email protected]
website: www.dovo.com
UID-No. DE811951654
HRA: 20249 - HRB: 15557 Wuppertal
GF: Markus Kirschbaum
I have communicated with Anne in the past. She was very helpful.
- Thread starter
- #5
Thanks guys Ill give the contacts a try..
- Thread starter
- #6
How did speak Anne email or by phone. I have sent several email now to the Merkur and no responce.
G
gone down south
It's a holiday weekend, give her some time. Don't you know never to try to get a European to do any work between July 1st and Labour Day? They're all out on their 6-week vacations 
R
rainman
Don't worry. I'm getting close to TWO months now with no reply. It think that they made over 10,000 defective top head pieces for the Progress and have just decided that it's not cost effective to deal with the situation. Just better to take the heat and sell to the next batch of wetshaver converties.
Some of the unevenness can be corrected with the rotation of the head. PLEASE, check it without any blade loaded. Every time, I load a blade I check the evenness before fastening the screw completely.
R
rainman
So your comparing the head not being cut right causing uneven blade gap the same thing as not screwing the head on correctly and adjusting the blade to ensure there isn't uneven blade exposure?
- Thread starter
- #11
It's a holiday weekend, give her some time. Don't you know never to try to get a European to do any work between July 1st and Labour Day? They're all out on their 6-week vacations
Thanks for the info but the whole thing isn't looking good. Im starting to think im S.O.L here.
G
gone down south
I did have to send her a reminder, but once I got Ms. Rothstein's attention she took, care of my problem quite quickly. Seriously, though, it is a holiday weekend so I would expect her to out of the office until next week.
Does Ms. Rothstein only deal with U.S. enquiries or is she based in Germany?
G
gone down south
Scroll up
Sorry, I seen the address but I got confused when you said she wouldn't be working on a holiday weekend. It's not a holiday weekend in Germany.
I'm in the middle of an issue with Ms. Rothstein. One of her suggestions to me has been to work through Classic Shaving instead of sending my razor to Germany. I'm now waiting for Classic Shaving to get back from the holiday.
- Thread starter
- #17
Hello,
as you see there are tolerances in the chrome plated parts and the mechanism.
There wille never be a razor of this construction that ist perfect in the dimensions. Many customers are satisfied like this and use it for many years.
Best regards
Dipl. Ing. Ulrich Wiethoff
- Technischer Leiter –
DOVO Stahlwaren GmbH & Co. KG
Böcklinstr. 10
D – 42719 Solingen
Tel.: 02 12 / 23 00 1 – 14
Fax: 02 12 / 31 36 12
E-mail: [email protected]
Internet. www.dovo.com
***This is a pretty sad reply if I do say so myself.
as you see there are tolerances in the chrome plated parts and the mechanism.
There wille never be a razor of this construction that ist perfect in the dimensions. Many customers are satisfied like this and use it for many years.
Best regards
Dipl. Ing. Ulrich Wiethoff
- Technischer Leiter –
DOVO Stahlwaren GmbH & Co. KG
Böcklinstr. 10
D – 42719 Solingen
Tel.: 02 12 / 23 00 1 – 14
Fax: 02 12 / 31 36 12
E-mail: [email protected]
Internet. www.dovo.com
***This is a pretty sad reply if I do say so myself.
R
rainman
- Thread starter
- #19
Can you imaging if the the rest of the world ran on customer service like this. He probably cut and pasted this response. Wow is this how Europeans work...
R
rainman
Dear Eldragon,
Our Merkur razors have a lot of quality control issues.
Most of our customers don't mind so you shouldn't either. We are
not going to help you and we feel that you shouldn't be too picky
and be happy with what you have.
Sincerely,
FU
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