Disappointed with Blackland Batch 001 Razor: Quality Issues and Poor Customer Support

[LRod]

We should trust that Shane knows his products. The issue here, per my last post, is that the web product listing for this razor should communicate that this metal will quickly develop a patina instead of just noting a "mirror finish".

Given that this is a one-off batch of 70 razors using this bronze on an experimental basis and that Shane has quickly acknowledged and owned the issue I don't see this as something that has a major impact on the brand. Blackland should update its website copy to better communicate the characteristics of this material.

P.S. Edit, Given that this is a $330 razor Blackland may also want to reach out to anyone who has already ordered one on this issue.

Late to this conversation!
I have one and luckily arrived pristine. And even with our hard water & humidity in Florida, it's still pristine after a month. This has actually surprised me since I know that shiny bronze tarnishes pretty quickly.
I've had that experience before with other polished bronze & brass razors! I've even had some that have arrived starting to patina.
It's a normal process with bronze and brass!
Grab some Flitz and a quick 5 minute polish takes care of the issue. So what I'm saying is that if my Bronze Blackbird would have arrived with some spots, I would have done a quick polish because I know this is normal (yes it can start to patina as soon as it leaves the shop!)
I'm guessing the OP hasn't had experience with polished bronze which is pretty quick to patina as I had already mentioned.
As for the customer service issue, the situation stinks but stuff happens and I think an explanation and resolution occurred 2 pages back. So Blackland messed it up but it seems like they made it up by explaining and positively reacting with a resolution.
Sounds like a good outcome to me!

 

[Sweeney_]

Just let them work it out.

Hilarious watching the misers with short arms and deep pockets, plus the eternal window shoppers who constantly ask for advice and reviews on razors but never actually purchase anything... flock to this thread.
smdh

 

[gpjoe]

I guess I'm trying to figure out (at this point) what all the fuss is about.

The OP had legit concerns about a product and service, and posted here to possibly move to resolution. I've done that. He then responded to some members' posts.

Shane seemed to resolve the issue, admitted he fell short, then vowed to do better.

The end.

 

[Fordfather]

The 2 parties have come to an agreement. We'll leave this thread locked for a few days, so everyone can digest the entire thread.

 

[Fordfather]

Post #1 edited with OP's addendum.