Hi Guido, I want you to be able to give the B&M a fair chance, it’s not performing the way it should. Clearly the puck has dried out too much, but you do need to be careful going forward as this is the soap base that gets moldy if not dried between uses. All that said, you need some very hot, not boiling, water and some time before your shave. Put a thin film on there early and check if it lather after a bit. It probably won’t, you will need to dump the water and repeat a few times. If this doesn’t do it, your last resort is scraping a thin layer off the surface… don’t throw it out though! You can smoosh it into a cup and try the hot water on it another time. With a fresh surface on the puck and some hot water it is nearly guaranteed to lather! If not, my condolences on your loss, LOL.