SCS ASB--menthol crystallizing out?

[Emmett]

Maybe this is a problem limited to the sample size bottles, but in most of my SCS ASBs, when I use them, they rub on a little gritty feeling. I can't think of what this might be except the menthol precipitating out of solution. Has this happened to anyone else?

 

[Sue]

Maybe this is a problem limited to the sample size bottles, but in most of my SCS ASBs, when I use them, they rub on a little gritty feeling. I can't think of what this might be except the menthol precipitating out of solution. Has this happened to anyone else?

Emmett, This should NOT happen and I can think of nothing that would cause a gritty touch. Which balms in particular? Please PM me with your paypal so I can reimburse return shipping for testing.
Sue

 

[fleshdunce]

Now that is customer service!

 

[Emmett]

Emmett, This should NOT happen and I can think of nothing that would cause a gritty touch. Which balms in particular? Please PM me with your paypal so I can reimburse return shipping for testing.
Sue

No need to reimburse! I'll send them back. Offhand, some of the ones I've experienced this with were the Limes ASB, the Nutriment gel, and....there were a couple others but I don't have my notes with me right now. I'll just drop you a PM when they're shipped.