So about 3 years ago I buy my first flatscreen TV when the old picture tube set died, a Samsung plasma C series. A few weeks ago, a thin verticle line appeared across the screen. The other day a second one appeared. Doing some online research, I learned that this is actually a common defect in flatscreen panels (plasma, LCD and LED), and the Samsung C series has a large number of defective panels that are coming to light. Of course my set is out of warranty, but I still contacted Samsung via their on-line chat program. The rep told me to update my frimware and that would solve the problem and remove the two thin lines. I updated my firmware as instructed, and guess what.... the lines are STILL there. Luckily I had the transcript of the on line chat emailed to me, where the rep assures me this will remove the lines. Now I'm trying to contact Samsung to see if there is anything else they can do, like maybe give me a new TV since they put defective panels in their sets. Of course they are not respoonding now. Wait and see I guess. Anyone else have problems like this?
Samsung plasma
- Thread starter le01
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Nope....I have had the same Toshiba flat LCD for almost 6 years, and no issues....will likely be upgrading to an OLED this coming summer.
A similar thing happened to me a couple years back with a Sony TV. Since the panel on my model had such a high failure rate they extended the warranty by something like 3 years. When my panel went bad, they swapped the whole thing for a new one out of the warehouse. Although the thing is very low-tech compared to what they're shipping now, they've effectively deferred my decision to switch to another brand for my main TV by several years.
I have to say that despite the annoyance of a defective panel in what was then a high-end TV, Sony did a good job of making the replacement process as painless as possible. Hopefully Samsung has a similar plan.
I have to say that despite the annoyance of a defective panel in what was then a high-end TV, Sony did a good job of making the replacement process as painless as possible. Hopefully Samsung has a similar plan.
Sorry to hear that. Got my Sony Bravia back in 2008 and it's still going strong.
I've got a 50" Samsung plasma I bought about 9 months ago.
I'm curious how you update the firmware?
I'm curious how you update the firmware?
Have a Philips and it's a keeper.
- Thread starter
- #8
Here's the link to the instructions the Samsung rep gave me:
http://org.downloadcenter.samsung.c...re_Upgrade_Instruction_for_PDP_T-TDT5AUSC.pdf
And here's the link to download the firmware update:
http://org.downloadcenter.samsung.c...100722140043640/Firmware_for_PDP_5_Series.exe
If your TV is only 9 months old, your firmware is probably still up to date.
What is better with OLED than the 4k HD's?
The trouble is they didn't put defective panels in the TVs. They put in under-engineered panels that don't last long.
I think the days of TVs that last decades are behind us.
CRTs were simple devices that became highly refined. Flat screens are hideously complicated with huge numbers of 'components' (every pixel has a circuit. Count 'em.)
I hope you have luck. Choose your words carefully to appeal to their good will.
I think the days of TVs that last decades are behind us.
CRTs were simple devices that became highly refined. Flat screens are hideously complicated with huge numbers of 'components' (every pixel has a circuit. Count 'em.)
I hope you have luck. Choose your words carefully to appeal to their good will.
- Thread starter
- #11
What kind of sucks is that Panasonic recently announced they were ceasing production on plasmas. This leaves Samsung as the only plasma manufacturer (also LG and RCA make lower grade plasmas). Before I bought mine, I did a lot of research and came to the conclusion (which I still believe) that plasma is superior to LCD and LED. The picture quality is superior, it has a more cinematic look to it, and its a little less expensive than LCD/LED. It's only drawback is you have to "baby" it a little more, because it can get image retention and screen burn-in easier. Sadly, I think Samsung will stop plasmas by 2015. As for OLED, not too familiar with it, as far as picture quality, but I do know it is outlandishly expensive at the moment.
Plasmas have issues, too...they do not tolerate heat or humidity well, and use significantly more electricity, and tend (on average) to burn-out more quickly. I find many LEDs to be a little too sharp...the picture just seems a bit edgy. I really like what I have seen of the OLEDs, and by next summer/fall, the third-generation models should be better and cheaper.
These observations sound important. SWMBO is hinting around at a TV for us. We are about to ditch the DSL line for a cable connection. And the cable company doesn't seem interested in making a deal that doesn't include TV.
Given that I'm about as far removed from TV as one can be in modern society I'm a bit lost in the market place. I don't even known the smart questions.
Thank you! no doubt this will come in handy in the future.
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