PP Buyer Protection Program...

[Maximilian]

I'm not holding my breath but what are the chances of getting anything back from PayPal's Buyer Protection Program for an item not received but paid for through e-bay.
Has anyone experienced an item not received and had to open a dispute with e-bay and PP followed by a claim.

 

[[email protected].]

you will have no problem getting your money back with paypal, just tell them the facts and you will be fine

 

[Maximilian]

you will have no problem getting your money back with paypal, just tell them the facts and you will be fine

Is it advisable to start with e-bay's dispute console first? or should I just start with PayPal's dispute/claim and forget about the e-bay console?

 

[[email protected].]

go will paypals dispute/claim you will get it sorted quicker.

 

[Hawk27]

I haven't had the issue so far. However, with that said, I bought something off of Ebay on April 7 and paid immediately and still have not received the item. I have sent four emails to the seller and I get no response. I checked the feedback before I purchased and it seemed fine. I checked it yesterday and there are six recent negatives all saying the same thing. The seller then responds with a negative for the buyer saying He didn't get any messages from the buyer.

This thread comes up at a good time though, because I was wondering how to proceed myself.

 

[Maximilian]

I haven't had the issue so far. However, with that said, I bought something off of Ebay on April 7 and paid immediately and still have not received the item. I have sent four emails to the seller and I get no response. I checked the feedback before I purchased and it seemed fine. I checked it yesterday and there are six recent negatives all saying the same thing. The seller then responds with a negative for the buyer saying He didn't get any messages from the buyer.

This thread comes up at a good time though, because I was wondering how to proceed myself.

If you send it through e-bay's inbox/outbox then there's no denying and you have proof.

I had a similar experience once with a buyer that left negative feedback just to hurt the sellers (me included) and I contaced e-bay with proof of leaving negative feedback just for the purpose of joy I guess and they removed it. They also closed the person's account.

But this will be my first time in 6 years that I will need to file a claim for an item not received. Same here, 4 e-mails through e-bay, tried calling the buyer's phone nr and it's not in service,...It's $30.00 so in the worst case scenario if I don't get it back it's not much considering 6 years of buying/selling on e-bay.

 

[e d o]

Buyer protection is much more significant than seller protection (which sucks).
Start the complaint process with eBay if you don't get any response in a few days then go to Paypal. They will put a hold on the guys account in no time.

 

[Error Code]

thanx a lot man

 

[Shave Cat]

One time, I had paid for an eBay item using payPal, but received nothing from the seller. PayPal asked that I try to contact the seller through eBay to resolve the issue. Once that did not work, PayPal gave me a full refund.

-Clarke

 

[Maximilian]

Well, I had no choice but after 2 weeks of not receiving an item I finally started the dispute with e-bay which automatically had me open the PayPal dispute. That part went very smooth. Don't know about the outcome but we'll see.