I am so disgusted that I just have to vent! Bought a HP Photosmart printer a couple months ago, and it ended up failing to feed photo paper. I am sure that that can happen. Called HP about four times in an effort to troubleshoot it. Each time the HP representative was hard to understand, and, despite their documentation of the call and the steps taken, each one insisted on repeating the entire process from scratch! Okay, probably being thorough; can't fault that. Finally HP decided I should send them the malfunctioning printer via FedEx and they would send a new one. So I sent the old one in via FedEx who notified me that in due course it was received in Calexico, CA. Today I received email notification that the new one was being sent (today) and an HP www address to get the info. Except the site address didn't work! Took two phone calls to get the correct site and determine the FedEx tracking number. Then plugged the tracking number into the FedEx site to discover that my printer (sent today) had been delivered to someone in Michigan a week ago! Called FedEx who said that this was HP's problem. Called HP again, and the first person I spoke with wanted to troubleshoot the old printer that I no longer have. When I got that settled I got transferred to another person who had no idea what to do, but if I could wait (fifteen minutes) on hold they would transfer me to someone who could help. Unfortunately, that someone had absolutely no idea why my printer was delivered to someone in Michigan a week before it was sent to me. But he is elevating the problem to his "mentor" who isn't in at the moment! I can only hope that I eventually get a replacement printer! I did google Hewlett Packard Calexico and was greeted by a scam report that someone sent in a printer and HP claimed they never received it. I am getting extremely skeptical!!! Thanks! I feel better (a bit) now!