simon1
Self Ignored by Vista
Anyone get sick of trying to deal with customer service where the rep. has such a thick Indian accent that you can't understand them?
I just tried to call and pay a mobile phone bill on a phone I had cancelled a few weeks ago. Entered my phone number and the automatic answering said it did not recognize it. Got a live rep. and couldn't hardly understand a word. I gave him the account number...three times and he got it wrong twice. He asked for the first name of my first born child and I spelled it out for him, even phonetically, and he still got it wrong. He put me on hold to check on things. I have the paper bill so I just hung up and put the bill in an envelope with a check to mail off.
When I had the account cancelled awhile back I went through about the same thing with a guy I couldn't understand. It took forever to close the account and the guy kept trying to do a hard sell for another account and a new phone, even though I told him I already had a new phone and another plan. It took me almost an hour just to close out the account.
I recently closed a business phone account with another company and got a rep. that appeared to be a native English speaker. I got the account closed in about 10 minutes. I've heard if you get someone you can't understand that you can request a native English speaker and they have to transfer you, but I haven't tried that yet.
I just tried to call and pay a mobile phone bill on a phone I had cancelled a few weeks ago. Entered my phone number and the automatic answering said it did not recognize it. Got a live rep. and couldn't hardly understand a word. I gave him the account number...three times and he got it wrong twice. He asked for the first name of my first born child and I spelled it out for him, even phonetically, and he still got it wrong. He put me on hold to check on things. I have the paper bill so I just hung up and put the bill in an envelope with a check to mail off.
When I had the account cancelled awhile back I went through about the same thing with a guy I couldn't understand. It took forever to close the account and the guy kept trying to do a hard sell for another account and a new phone, even though I told him I already had a new phone and another plan. It took me almost an hour just to close out the account.
I recently closed a business phone account with another company and got a rep. that appeared to be a native English speaker. I got the account closed in about 10 minutes. I've heard if you get someone you can't understand that you can request a native English speaker and they have to transfer you, but I haven't tried that yet.