Why I will never order from PAA again.

[SavageMatty]

Heres a cool tip for my Stirling gents. When you go to check out you can put a note on the order. I usually have them put a smiley face on my tubs. Great idea if you guys ever buy a gift for someone who shaves. Just add a gift message to the actual tub!

 

[macintoshBR]

Let me get this straight:

1- customer bought a soap that doesn’t work for him
2- Customer wanted the seller to explain the reason why it didn’t work and maybe replace/refund the soap
3- seller refused to do so, claiming this soap is what it is
4- customer went back and forth with seller trying to prove he is right and make the seller go his way
5- seller opted not to do what the customer wanted, because refunding used soaps is really bad for business and if it becomes the norm, well, there will be no more business
6- customer went to a major shaving forum to rant and thrash the seller

did I get it right? If so, my goodness, it’s not easy to be a seller of shaving goods these days.

 

[Ivo4u2]

Well so far the paa soaps I have and had gave good results so no issues on that part.
Had a paa razor which I did not like and sold it of but never complained about the for me to edgy finish.

only beef I have with paa and some other usa vendors is the bonkers shipping fee to europe. While a maggards is able to do it a loooot cheaper.
And yes you can ship from Canada but usually they do not have everything.

and yes I had some grooming co synthetic brushes of which one lost his knot after a month were the vendor did not even bother to react upon the remark. Of course I fixed it diy.

and some others simply never answer a question like is it possible to preorder this and prepay that so you can bundle it with my shipment overseas. No is a valid answer imho.

for now if the soap is irritating the crap out of you. Pif it with a remark to someone else who might be lucky and happy or simply bin it.

 

[jherm77]

Let me get this straight:

1- customer bought a soap that doesn’t work for him
2- Customer wanted the seller to explain the reason why it didn’t work and maybe replace/refund the soap
3- seller refused to do so, claiming this soap is what it is
4- customer went back and forth with seller trying to prove he is right and make the seller go his way
5- seller opted not to do what the customer wanted, because refunding used soaps is really bad for business and if it becomes the norm, well, there will be no more business
6- customer went to a major shaving forum to rant and thrash the seller

did I get it right? If so, my goodness, it’s not easy to be a seller of shaving goods these days.

Generally speaking, this was my first question. I don't mean to question your integrity or honor, but presentation/reasonable nature goes a long way with handling these issues. Taking emotion/disappointment out of the equation, how specifically did you communicate your disappointment and expectations?

 

[Lefonque]

Sorry for your experience with PAA. I have used PAA soaps and been very happy with the result. The only issue I have with them is that they have discontinued my favourite soap and cologne Doppelgänger Orange and I cannot for the life of me find anything similar.
First World problems.

 

[SavageMatty]

Let me get this straight:

1- customer bought a soap that doesn’t work for him
2- Customer wanted the seller to explain the reason why it didn’t work and maybe replace/refund the soap
3- seller refused to do so, claiming this soap is what it is
4- customer went back and forth with seller trying to prove he is right and make the seller go his way
5- seller opted not to do what the customer wanted, because refunding used soaps is really bad for business and if it becomes the norm, well, there will be no more business
6- customer went to a major shaving forum to rant and thrash the seller

did I get it right? If so, my goodness, it’s not easy to be a seller of shaving goods these days.

I said what I said and was very polite about it. A reasonable explaination would have been all it would have took.

Like I said, I did a lot of business with them. It’s not like I’m some rude person looking for a hand out.

it’s not like they allow reviews on their website or provide a disclaimer about the consistancy of the soap. For the prices I paid, yeah, I do believe the situation was handled very poorly.

Poor customer service is what it is.

 

[macintoshBR]

I said what I said and was very polite about it. A reasonable explaination would have been all it would have took.

Like I said, I did a lot of business with them. It’s not like I’m some rude person looking for a hand out.

it’s not like they allow reviews on their website or provide a disclaimer about the consistancy of the soap. For the prices I paid, yeah, I do believe the situation was handled very poorly.

Poor customer service is what it is.

I believe you, sir. You are entitled to do what you believe is right and spend your dollars however you want.

I just think sometimes we, as customers, should really look at the big picture more than just to our own aspirations. You have made a bad purchase, I get it, we all have. Sometimes we need to take the high road, post a review of the product on the forum, swallow our loss (or maybe sell it on BST to recover some money) and move on.

 

[SavageMatty]

I believe you, sir. You are entitled to do what you believe is right and spend your dollars however you want.

I just think sometimes we, as customers, should really look at the big picture more than just to our own aspirations. You have made a bad purchase, I get it, we all have. Sometimes we need to take the high road, post a review of the product on the forum, swallow our loss (or maybe sell it on BST to recover some money) and move on.

Yeah man. It is what is is. Just becareful what you purchase from them. Thats the point of the post.

 

[Pings]

I believe you, sir. You are entitled to do what you believe is right and spend your dollars however you want.

I just think sometimes we, as customers, should really look at the big picture more than just to our own aspirations. You have made a bad purchase, I get it, we all have. Sometimes we need to take the high road, post a review of the product on the forum, swallow our loss (or maybe sell it on BST to recover some money) and move on.

I highly disagree with that. If customers are receiving poor customer support I would like to know about it. I would like to go into a purchase agreement with the most knowledge as possible. I would like to know this kind of information up front instead of being completely blindsided about it.

 

[SavageMatty]

I highly disagree with that. If customers are receiving poor customer support I would like to know about it. I would like to go into a purchase agreement with the most knowledge as possible. I would like to know this kind of information up front instead of being completely blindsided about it.

I agree with you 100%!

 

[macintoshBR]

This is my last post in this thread. You are all making things more expensive for the rest of us.
Cheers

 

[Pings]

@macintoshBR wait, what? I specifically learned that if I have a problem with PAA I might not get my situation handled correctly. What are you trying to say here, very sus.

 

[Pings]

This is my last post in this thread. You are all making things more expensive for the rest of us.
Cheers

Okay Doug how would this make things more expensive?

 

[SavageMatty]

Okay Doug how would this make things more expensive?

I honestly think that was Doug undercover.

 

[wazabees]

Okay Doug how would this make things more expensive?

I'm stumped by that one too. I feel I'll save money by avoiding bad products and shoddy customer service.

 

[Pings]

I honestly think that was Doug undercover.

Dude, it was a straight weird stance to take. Why would anybody be upset that you gave them a bad review... Then the consequence of said action is monetarily based, really?

 

[SavageMatty]

Dude, it was a straight weird stance to take. Why would anybody be upset that you gave them a bad review... Then the consequence of said action is monetarily based, really?

I hope the admins look into this one.

 

[Pings]

He also deleted a comment which I was replying to. Something about we really wouldn't learn anything from your review so therefore you should just keep quiet. Strange...

 

[macintoshBR]

Just to clarify to the readers with a little more education. I have no affiliation whatsoever with PAA. Never used any of their products, never will. I don’t like their style, their owner, their marketing techniques, their $20 tag for 100g of kitchen made soap.

I don’t even live in the USA, for gods sake.

I also don’t like grown men blaming sellers for their own mistakes.
Cheers

 

[SavageMatty]

Just to clarify to the readers with a little more education. I have no affiliation whatsoever with PAA. Never used any of their products, never will. I don’t like their style, their owner, their marketing techniques, their $20 tag for 100g of kitchen made soap.

I also don’t like grown men blaming sellers for their own mistakes.
Cheers

Bro the product is UNUSABLE. BOTH tubs of soap. Its not like I just dont like the product because its not as thick or slick as I would prefer or something simple.