So the top cap of my DE89l finally came a cropper a while ago ( i don't remember how) and i switched to my 34C for shaving duties. Last weekend i decided i needed a change of razor and tried to fix the EJ. I drilled my cordless drill into the broken off bit in the handle and reversed it which unwound the offending piece stuck inside. Alas, the head was unrecoerable so i found an old cheap Chinese DE razor cap and swapped it out. The replacement cap didn't fit and left the razor funcional, but dangerous.
I contacted Edwin Jagger by email and they put me on to their repairs division who asked to see a pic. I duly obliged and within hours they told me i'd be getting a replacement within 5 days. The next morning a package arrived with a new head cap, and two samples of minty preshave cream and minty shaving cream. Included was a handwritten note. This morning i had an excellent shave with the razor and the very pleasant samples.
I wanted to write here because i think it's important to acknowledge outstanding customer service, and thank Edwin Jagger for treating their customers with respect and standing by their products. This was top-notch old school service, and was much appreciated.
I contacted Edwin Jagger by email and they put me on to their repairs division who asked to see a pic. I duly obliged and within hours they told me i'd be getting a replacement within 5 days. The next morning a package arrived with a new head cap, and two samples of minty preshave cream and minty shaving cream. Included was a handwritten note. This morning i had an excellent shave with the razor and the very pleasant samples.
I wanted to write here because i think it's important to acknowledge outstanding customer service, and thank Edwin Jagger for treating their customers with respect and standing by their products. This was top-notch old school service, and was much appreciated.
