Already received Amazon answer! (because italy to italy usually takes a very short time, usually within a working day since they have a distribution center here in Rome) They basically offered (as expected) either a replacement or a full refund as an amazon gift. I opted for a refund. Because i'm basically tired (and VERY upset) of electrc appliances stopping working. The old braun stopped working because of a battery failure, too. Now i'm switching back to manual razors since i want to be in control of the lastingness of my razor(s).