This past week I had a wonderful trip to New York to visit one of my sons. While there I made, as my wife called it, my pilgrimage to Pasteur's on 34th. I had prepared myself for a few weeks what I wanted to look at. But what was truly great about this store is getting to touch & smell the products instead of merely basing a buying decision on word of mouth. Many of us have purchased items because of all the great reviews, then we get it & the scent isn't for us. I smelled more soap & aftershave that hour than I have probably smelled in my wet shaving life! LOL!
There was an entire long aisle in this 3 aisle store dedicated to wet shaving products. The other aisle carried what you would expect a pharmacy in a city to carry. And there is, indeed, a working pharmacy in the store. Name a brand & it's there. Not just one scent in a line, no sir, all of them. And the matching aftershave! So much product!!! At one point I was talking with my son about a certain item I was looking for & an employee came around the corner to show me where it was. This isn't what you expect in New York City, an employee coming to help when they weren't even asked.
I was like a kid in a candy store. No, I was like me as a kid in the toy department at Sears. I decided to get a SOC Mistura in butterscotch, an unbleached Omega, an Omega Mixed Midget, & a bottle of Proraso Red. Going to the back of the store to check out I met the sales clerk & Leon. Leon started a conversation with me & we talked for 10 minutes before I completed my purchase & headed out of the store. We talked about different products & brands. He knows his inventory, he doesn't just stock products to sell. As we talked he asked me if I was on any forums, & when I told him I was active on B & B, he knew it well. I finished paying for my items & we wished each other well. As my son & I stood outside to put my purchases in my backpack, Leon locked up the store & came outside & approached us & we talked another 5 - 10 minutes outside his store in the shadow of the Empire State building. I walked away glad I got some new things for my den, of course. But I was happy I went because I met a true gentleman that runs a business based on exceptional customer service.
Leon, it was a pleasure to meet you. I look forward to doing business with you in the future, both in-person & with your online store.
There was an entire long aisle in this 3 aisle store dedicated to wet shaving products. The other aisle carried what you would expect a pharmacy in a city to carry. And there is, indeed, a working pharmacy in the store. Name a brand & it's there. Not just one scent in a line, no sir, all of them. And the matching aftershave! So much product!!! At one point I was talking with my son about a certain item I was looking for & an employee came around the corner to show me where it was. This isn't what you expect in New York City, an employee coming to help when they weren't even asked.
I was like a kid in a candy store. No, I was like me as a kid in the toy department at Sears. I decided to get a SOC Mistura in butterscotch, an unbleached Omega, an Omega Mixed Midget, & a bottle of Proraso Red. Going to the back of the store to check out I met the sales clerk & Leon. Leon started a conversation with me & we talked for 10 minutes before I completed my purchase & headed out of the store. We talked about different products & brands. He knows his inventory, he doesn't just stock products to sell. As we talked he asked me if I was on any forums, & when I told him I was active on B & B, he knew it well. I finished paying for my items & we wished each other well. As my son & I stood outside to put my purchases in my backpack, Leon locked up the store & came outside & approached us & we talked another 5 - 10 minutes outside his store in the shadow of the Empire State building. I walked away glad I got some new things for my den, of course. But I was happy I went because I met a true gentleman that runs a business based on exceptional customer service.
Leon, it was a pleasure to meet you. I look forward to doing business with you in the future, both in-person & with your online store.
which is hard to find in the UK; I love using it as it reminds me of a great trip.
