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Kent is awesome

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VR6ofpain

So my story was this. I had a BK4 brush that I really liked, but after using it for a few months I noted the brush started shedding hairs. At first I was not concerned, since this seems common for all brushes.

Well after a few months of a lost hair or two every one to two shaves, it started to get worse. At least one hair lost per shave, sometimes two or three. It got to the point that I worried soaking the brush in warm water was just too harsh (even though I do this with all brushes, just tap warm, no heating element stuff). I tried not soaking the brush prior to shaving (leaving the bristles a little scratchy during the shave. This did nothing, as the hairs kept falling out. I eventually got frustrated with all this and stopped using it.

Then came the Kent LE 2008 brush for B&B. This brush is a madman and took over my interest. Well for varieties sake months later I started switching up my brushes in a rotation again. Well I hit the BK4 and guess what? TONS OF SHEDDING!! The first shave was 2 hairs, second was 2 or 3, third shave was maybe 4 hairs. I think by the end of the week there were FIVE to SIX hairs falling out during my shave. Some in the sink, others on my face...bad news.

I emailed Kent with my problem and they told me to mail them the brush. A couple weeks later guess what shows up in the mail:

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They sent me a brand spanking new one in the case with tissue and a complimentary Kent brush stand. Amazing people they are! I love a company that stands by their products like this. Kent is a stand-up company and I am really appreciated with this customer service. Now my LE 2008 brush will not need to be alone. This curvaceous lady gets to keep him company!


In my thanks to Kent I am PIF'ing my old BK4 tube to someone in need.
http://badgerandblade.com/vb/showthread.php?p=1219490
 
good stuff. I like companies like this. Reminds me of a letter I sent Boags Brewery years ago. I told them of the many varieties I had in my world travels and how I considered James Boags Premium. They answered my letter by delivering 9 litres (2gallons) of beer, corporate polo and some classy items...gratis.

I still favour the Tasmanian beer. My favourite offshore beer is Monteiths from New Zealand.

I enjoyed your KENT experience. Thumbs are up!
 
I'm absolutely in love with my BK4, and I have no idea what people are talking about when they say it's not good for soaps. These people probably just don't use soaps enough! Anyway I'm glad to hear stories like this, and just in case anything happens to my brush (God forbid!) I'll know what to do. Congrats!
 
I bought a BK2 about 6 months ago for a travel brush, and it quickly became my main brush, and now my only brush. I'm sure the BK4 would be even better.
 
I am English and very proud of that fact.

Kent are just a great Company. They give value for money, and this is based on years of experience.

They come, they go, but Kent seems to get it right time after time after time.

I started with a Kent BK2 and moved onto a BK4 and moved onto unbelievably expensive brushes.

The BK4 is still to my mind the best value brush in the world for your money.

I for one am pleased to hear that Kent's standards have not lowered.
 
My only Kent shaving brush is the B&B 08 but I have quite a few other Kent products, they are an excellent company.
 
it's good to hear that kind of story , it allow everyone to buy with great confidence. thank you for the report.
 
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