I too saw the many posts here regarding AOS products.
In my opinion, in comparing to other quality soaps and creams, the prices are only somewhat inline depending on if you compare with other quality mall (Crabtree & Evelyn, the Body Shop, CO Bigelow c/o Bath & Body Works), or whether you compare with quality online or high end store (Trumpers, MWF, Penhaligons, etc...).
That being said I get excellent shaves with both my $8 puck of Sienna from C&E, and my $16 6oz Maca Root shaving cream from the Body Shop.
I wandered into my area AOS store, and was told they did not offer samples (not that they were out).
This is contrary to any other store I've been in, and in fact was what got me hooked onto the Body Shop and C&E both.
Perhaps this was only a policy of this particular store (White Plains NY).
For Fathers Day I asked for a tub of their sandalwood cream.
Lo and behold, the day came and I received that and more from my mother in law, who was talked into a whole set - Cream, pre-shave oil, ASB, and badger brush. Lots of samples were in the bag as well.... hrmmm....
I already have enough gear, so all I needed was the cream. I called up the store to ask if I could bring this in for store credit, and pickup a few pucks, and perhaps the ASB anyway.
Without skipping a beat, I am told they do not offer credit without a receipt. I told him nicely that it was a gift, I didn't have a receipt, and that it is unopened and unused in the original package. Sadly he comes back with the same response, and tacks on a terse 'I'm sorry," then promptly hangs up on me.
I'm a little annoyed at this, but I decide to call corporate instead to see if I can get a better response.
I am routed through and around from one person to the next, and after running through the details 2X in a row, I get tossed into voice mail stating they are 'too busy to take the call at this time.'
So I proceed fill out their online form, and we'll see where this goes.
I consider myself a reasonable guy, and I don't think I'm asking too much.
All I want is to return the pack, and get an equivalent amount of soaps and creams - I'm not looking for a refund... yet.
If this game AOS wants to play is just to ensure their one time sale, then so be it, as they are going to lose a lifetime customer. I will also make sure I tell everyone I know much the same.
They can either remedy this, or lose out.
Anyone else have issues like this?
In my opinion, in comparing to other quality soaps and creams, the prices are only somewhat inline depending on if you compare with other quality mall (Crabtree & Evelyn, the Body Shop, CO Bigelow c/o Bath & Body Works), or whether you compare with quality online or high end store (Trumpers, MWF, Penhaligons, etc...).
That being said I get excellent shaves with both my $8 puck of Sienna from C&E, and my $16 6oz Maca Root shaving cream from the Body Shop.
I wandered into my area AOS store, and was told they did not offer samples (not that they were out).
This is contrary to any other store I've been in, and in fact was what got me hooked onto the Body Shop and C&E both.
Perhaps this was only a policy of this particular store (White Plains NY).
For Fathers Day I asked for a tub of their sandalwood cream.
Lo and behold, the day came and I received that and more from my mother in law, who was talked into a whole set - Cream, pre-shave oil, ASB, and badger brush. Lots of samples were in the bag as well.... hrmmm....
I already have enough gear, so all I needed was the cream. I called up the store to ask if I could bring this in for store credit, and pickup a few pucks, and perhaps the ASB anyway.
Without skipping a beat, I am told they do not offer credit without a receipt. I told him nicely that it was a gift, I didn't have a receipt, and that it is unopened and unused in the original package. Sadly he comes back with the same response, and tacks on a terse 'I'm sorry," then promptly hangs up on me.
I'm a little annoyed at this, but I decide to call corporate instead to see if I can get a better response.
I am routed through and around from one person to the next, and after running through the details 2X in a row, I get tossed into voice mail stating they are 'too busy to take the call at this time.'
So I proceed fill out their online form, and we'll see where this goes.
I consider myself a reasonable guy, and I don't think I'm asking too much.
All I want is to return the pack, and get an equivalent amount of soaps and creams - I'm not looking for a refund... yet.
If this game AOS wants to play is just to ensure their one time sale, then so be it, as they are going to lose a lifetime customer. I will also make sure I tell everyone I know much the same.
They can either remedy this, or lose out.
Anyone else have issues like this?
