Mine didn't even show up.
I got a package with a packing slip for the razor. Instead of the razor there was a bunch of packs of Feather blades. I don't even really like Feathers.
Dang...
I emailed them twice earlier but no reply yet...
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Keep at it. They will make it right. Things like that happen quite a bit. Feel for you that you have to wait a few more days....