I know there has been some discussion, as of late, about excessive praise for vendors. These addressed special accolades when the vendor is only doing his or her job. Hopefully, this doesn't fall into that category.
I was recently in the market for a new brush. After much research, I found what I wanted to buy at Lee's Razors.
I emailed Lee and told him I was intending to buy the brush, which was on sale, but wanted to wait a few days to see if I might bundle it with something else to save on shipping. I offered to pay for the brush and let him hold it. He would not accept my payment, but said he would put me one aside.
After a few days, my son had found a product (of mine) that he liked. I decided to get him some for Christmas. I again emailed Lee and told him what I wanted. I also asked if he could pick a brush that had a flatter knot, with less of a bulb shape. He replied that he would.
I submitted the order, first at my computer at my office. During the order, my computer froze, and I didn't think it went through. Later that evening, I again submitted the order on my home computer.
Not long after this, I get a PHONE CALL (when has that ever happened) from Lee saying I had double ordered. He was wanting to make sure the order was correct! This is what I call service that goes above and beyond. I received the order 3 days later (during Christmas).
Thanks Lee,
, and Merry Christmas.
Just my 2 cents worth.
I was recently in the market for a new brush. After much research, I found what I wanted to buy at Lee's Razors.
I emailed Lee and told him I was intending to buy the brush, which was on sale, but wanted to wait a few days to see if I might bundle it with something else to save on shipping. I offered to pay for the brush and let him hold it. He would not accept my payment, but said he would put me one aside.
After a few days, my son had found a product (of mine) that he liked. I decided to get him some for Christmas. I again emailed Lee and told him what I wanted. I also asked if he could pick a brush that had a flatter knot, with less of a bulb shape. He replied that he would.
I submitted the order, first at my computer at my office. During the order, my computer froze, and I didn't think it went through. Later that evening, I again submitted the order on my home computer.
Not long after this, I get a PHONE CALL (when has that ever happened) from Lee saying I had double ordered. He was wanting to make sure the order was correct! This is what I call service that goes above and beyond. I received the order 3 days later (during Christmas).
Thanks Lee,
, and Merry Christmas.Just my 2 cents worth.
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