Just giving a big Thumbs Up to a Vendor

[gearchow]

I made and received and order from West Coast Shaving about a month ago and in the order I ordered 2 pucks of Mitchell's Wool Fat soap. I read so many glowing reviews I just knew I was going to like it so I ordered 2. Turns out, I don't particularly like it. So I was looking for the second puck (hoping to do a trade) and realized that I didn't receive it in the order. I looked all through my closet -err - shaving den and no luck - three times. Moronic thing to do, not checking the invoice when I received the order.

So I sent off an email wondering if they had one extra in stock. Silly me, where I work we have folks coming around asking if we have such and such computer(s) in our possession. Inventories are a wonderful thing. Anyways not to get off track, Christine got back to me and politely and in not so many words said your an idiot but we trust you so what do you want. She really just said we trust you, I added the idiot part. So they are going to send me some Proraso Cream to replace the loss. Which is warp 9 better then MWF, IMHO.

Of course, if I ever find that second puck of MWF, I'll reimburse immediately.

So A Big Hooray for West Coast Shaving from me for Excellent Customer Service!!



-jim

 

[shmeegs]

I love when I get great service. I love it even more when they give you service that you don't generally expect.

 

[mastinomaven]

I just dealt with Christine as well on a returned item and she was excellent! She even sent me the new item before receiving the returned one back! West Coast does a great job trying to satisfy the customer!

 

[nicolasedelbach]

yeah I've ordered from westcoastshaving before and couldn't of had better service. Items came fast and nicely packaged. Couldn't of been happier.

 

[Moe]

I have also had such service from Christine at WestCoastShaving. As a result, they are the first I shop for any shaving needs, and they're usually the only the vendor I recommend, if they carry what someone is seeking. In over 50 years of shopping, I've never had better customer service.

 

[chrking]

I have also had such service from Christine at WestCoastShaving. As a result, they are the first I shop for any shaving needs, and they're usually the only the vendor I recommend, if they carry what someone is seeking. In over 50 years of shopping, I've never had better customer service.

+1

 

[Greyfox]

Thanks for sharing your experience. These folks are a pleasure to do business with.

 

[xtalicious]

WCS is my go-to vendor, and I've never been disappointed in dealing with them.

 

[azmark]

West Coast is the first place I look to see if they have a product I want or replace. They've been nothing but a joy to buy from and now that I see they have DR Rose Cream in stock...it's sitting in my cart for my next purchase

I'm glad to hear you were able to be helped. I dropped a bottle of TOBS AS last year about 10 seconds from pulling it out of the box from WCS but I was too embarrassed to say anything back then