Yeah this thread got me thinking a bit and I hate to say that I really don't see the problem here. Brushes do dry, sometimes "crusty". However they become very soft again with addition of water or even rubbing your hands over them. Not to discredit the OP but I just cant imagine a brush being this faulty. This is where pics would help. I am glad Phil took care of the problem but dont see that it his responsibility. I contacted a vendor I purchased a Simpson's brush from and immediately I was sent to Simpson's. No it wasn't resolved.