Hello all,
I would like to discuss with the fine members of this board an issue that I came upon recently and have no experience in sorting it out.
I recently purchased a Dovo Shavette with stainless "scales" and started shaving with it. First three shaves were cheeks only and managed to get closer into the chin area without incidents.
I am very thrilled with this razor and wanted to make it my travel razor since it is light and easily stored in a toothbrush holder.
However, I found a major design flaw that at least one other member stumbled upon as well. Inside the "scales" there is a stop tab that suppose to prevent the razor to close onto the blade and hit the bottom of the "scales".
Here is a picture of the tab:
And another picture showing the blade holder and the exposed edge:
The problem I discovered during my last shave is that the little tab will hit the blade when using the longer blades with the black insert. When I closed the razor the blade rests on the tab and, needless to say, it damages the edge.
In this thread trewornan post#8 describes the very same issue. The post is dated 2008 so I suppose many Stainless Shavette users came across this problem.
Now this would not be an issue for me if... the manufacturer would have real Customer Service and... the vendor could understand the issue I raised.
So, the vendor tells me to contact the manufacturer and Dovo tells me to go back to the vendor. I explained this issue to both and also attached same pictures but got nowhere.
Can any of the more experienced users help me describe this problem to the vendor?
I will get back to DOVO in a more detailed email but would like to sort it out with the vendor first, that by the way, believes it is me that is using the razor inappropriately.
Thank you.
I would like to discuss with the fine members of this board an issue that I came upon recently and have no experience in sorting it out.
I recently purchased a Dovo Shavette with stainless "scales" and started shaving with it. First three shaves were cheeks only and managed to get closer into the chin area without incidents.
I am very thrilled with this razor and wanted to make it my travel razor since it is light and easily stored in a toothbrush holder.
However, I found a major design flaw that at least one other member stumbled upon as well. Inside the "scales" there is a stop tab that suppose to prevent the razor to close onto the blade and hit the bottom of the "scales".
Here is a picture of the tab:
And another picture showing the blade holder and the exposed edge:
The problem I discovered during my last shave is that the little tab will hit the blade when using the longer blades with the black insert. When I closed the razor the blade rests on the tab and, needless to say, it damages the edge.
In this thread trewornan post#8 describes the very same issue. The post is dated 2008 so I suppose many Stainless Shavette users came across this problem.
Now this would not be an issue for me if... the manufacturer would have real Customer Service and... the vendor could understand the issue I raised.
So, the vendor tells me to contact the manufacturer and Dovo tells me to go back to the vendor. I explained this issue to both and also attached same pictures but got nowhere.
Can any of the more experienced users help me describe this problem to the vendor?
I will get back to DOVO in a more detailed email but would like to sort it out with the vendor first, that by the way, believes it is me that is using the razor inappropriately.
Thank you.
