Ok, he doesn't answer emails for weeks, but NOBODY complains, and we're over-joyed when we see his email. We just want the soup. Get in line, be very polite, pay whatever he asks. You'll get your soup when he darn well decides to give it to you. 
Bernd = "No soup for you!" Guy?
- Thread starter Vlad
- Start date
"No brush for you!. Come back in ONE YEAR!" 
Some vendors "get it"... Some vendors don't. Unfortunately, if you have a great product that can sell itself you're allowed the luxury of being oblivious to emails and serving customers.
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Sorry to hear it. I've had nothing but good experiences with Bernd.
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Sounds like Bernd is much better at making brushes than checking email ... what's the problem again?
I feel that this comment is really out of line.
Bernd runs a small business where he makes extremely high quality brushes by hand. He accepts dozens of custom orders every day without charging the customer a single extra dime. Try contacting Shavemac or Rooney and asking them to make you a completely customized handle & knot. Not happening.
Shavemac brushes are held in very high regard here on B&B. Their quality is on par with (and some would consider perhaps even higher than) the other major brushmakers. What's more, they have excellent customer service in regard to quality control. If a knot comes loose or starts shedding, Bernd will work with you to make it right.
And if that weren't enough, in early 2009 Shavemac decided to offer B&B members a 20% discount after receiving a single email inquiry. The sale lasted for little more than two weeks, but 73 members benefited from the reduced price and ordered a brush. Shavemac then handcrafted each one of those brushes in a span of 11 days and had them shipped out via FedEx. They were in the hands of the participating B&B members in three days flat.
If you can find an example of what you would consider less-than-stellar customer service by Shavemac, by all means share it. If not, just be patient. He's a busy guy, but you will receive a reply.
Until then, please refrain from posting rude comments about Bernd and Shavmac.
I take issue with this, Berned is only one man, and he runs a very small busies. To the best of my knowledge there are only 2 or 3 employees. If he takes some time to get back to someone so be it. The man has earned it. His excellent customer service and product are the reasons so many of us buy brushes for him, and that is why there can be a delay. I certainly cant think of any fault I have had with him in any of my transactions with him. You are entitled to your opinion, but I hardly think a small delay in turn around is worth calling a gentleman disrespectful names.
+1
I guess you meant Simpson, or
I also have only the best experience with Shavemac and Bernd's excellent service. No other company is willing to make custom knots to your specs and in any form or hair you want. Try to get in contact with companies like Vie-Long, they do not even respond to any e-mails. Or Simpson, they are not willing to sell knots anymore like they used to in the past.
Shavemac does not have many employees, and I think Bernd does the majority of the work himself, sometimes he responds within a day, sometimes it takes a few days. I will call him tomorrow and ask if anything is going on.
I report back here what he tells me - btw, he follows the diverse shaving fora, so he knows what is going on.
Sorry to get you so riled up and for indirectly calling your buddy a D-bag... thought the term had an increased humor factor given the guys from "The Jersey Shore". I wasn't criticizing his quality or reputation as a brush maker.
My comment was more geared to vendors in general that are a gatekeeper to unique products and will provide poor or non-existent customer service because they can. There are plenty of vendors with incredibly busy lives in addition to their business that make the time to be responsive to customers, etc.
Like I said, some vendors get it and some don't. Matters to some people, but not everybody.
Ok, he doesn't answer emails for weeks, but NOBODY complains, and we're over-joyed when we see his email. We just want the soup. Get in line, be very polite, pay whatever he asks. You'll get your soup when he darn well decides to give it to you.
Had a few exchanges with Herr Blos. He always replied on the same day, or at the latest the next. Perhaps there is an overzealous spam filter or something at fault here?
I think we just need to realize that delayed customer service and response are just natural for small manufacturing firms. When the same person does both manufacturing and customer service, that person constantly has to analyze whether making a product or responding to an email is the appropriate mode of action. Larger companies benefit by separating the task of customer service and manufacturing. However, have you noticed that larger companies have really poor customer service? The people you talk to usually don't know anything about their products, and that is if you even get a response. It is counter-intuitive, but that is how I see it. This reminds me of Keith De'Grau. He isn't always the best about getting an email to you quick, but he makes really nice products. While I can understand how some people can feel about customer service in general, I will say that on average I have had exceptional customer service from my shaving vendors.
I do not own a Shavemac, by the way; maybe I should try one.
I do not own a Shavemac, by the way; maybe I should try one.
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- Thread starter
- #13
I think some of you guys are missing the spirit of my post. I was poking fun, not complaining.
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Argh! I hate errors like that. Nice catch. Too late to edit it, in my opinion. My original mistype will stand.I guess you meant Simpson, or
I apologize if I misinterpreted your post - I don't watch the Jersey Shore, so I don't know any of the in-jokes. To me, calling anyone a "D-bag" is an insulting term.
Now, this statement I wholeheartedly disagree with. I feel that Shavemac offers very good customer service. He will work with you on a custom order, and will try his best to fix any issue that is brought to his attention. Yes, he does sometimes take a while to respond to emails, but, as was mentioned above, Shavemac is a very small operation. There's not someone manning the computer 24 hours a day - they're making handcrafted brushes.
I apologize if I seem too overzealous in my replies. Upon reading your original post, I thought it was very funny (big Seinfeld fan), as we've all been there - staring at our computer waiting for Bernd to reply! However, I did take offense to certain statements that were made, and felt compelled to respond. The squeaky wheel gets the grease, as they say.
I just ordered a 2-Band from him...Sure, I emailed him a couple of times (in the past 2 weeks) before he responded, but he said he is swamped with requests and emails...So, I would wait. He is not playing the "game"...he looks honestly busy.
I have never had any bad interactions with Bernd...very professional, polite and gentlemanly. If I were you, I would wait. No harm done
I have never had any bad interactions with Bernd...very professional, polite and gentlemanly. If I were you, I would wait. No harm done
Maybe he remembered your thread about not buying anything else and he was trying to help out.
http://badgerandblade.com/vb/showthread.php?t=163091
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- #20
Thanks a lot!Similar threads
