I've been using Nancy Boy Signature regularly for nearly 15 years, and in my last order a couple of weeks ago, the cream was too wet/thin. Has anyone experienced any change in consistency recently? Before asking here, I simply emailed Nancy Boy, and I was taken back by a surprisingly dismissive reply from Eric Roos, namely that they had no complaints, and my shaving cream must be perfect and no different from previous tubs. Never mind that I have side by side comparison, and it's more like a lotion. He said I could return the cream, but if I did I would never be allowed to buy shaving cream from them again. I was left somewhat annoyed, to say the least, at their high handedness towards a costumer of 15 years.