Wow, this makes my want to buy another merkur. Maybe the 39C to complement my god of all razors, the 37C.
Wow, this makes my want to buy another merkur. Maybe the 39C to complement my god of all razors, the 37C.
Just received this:
Dear Mr. Craddock,
thanks for your e-mail, please let me have your full address, I will then send you a new head for your MERKUR No. 23 C, free of charge.
Kindest regards
Uschi Christ
Sales dept.
DOVO Stahlwaren Bracht GmbH & Co. KG
Boecklinstr. 10
42719 SOLINGEN GERMANY
phone: ++49-212-2300113 fax: ++49-212-313612
email: [email protected] website: www.dovo.com
<<DOVO>> Stahlwaren Bracht GmbH & Co. KG, Wuppertal HRA 19407
P.h.G.: Bracht GmbH, Wuppertal HRB 14822
Geschäftsführer: Markus Kirschbaum, Ulrich Wiethoff
USt.-Id-Nr. DE120 959 158, Finanzamt Solingen-St. Nr. 128/5911/4376
Well that settles that. I can't complain about that.
How is that even legal?
Don’t you have statutory warranties under consumer law where you live?
Since I dropped it, it wouldn't be covered under warranty. I didn't expect a freebie, but I was unhappy that they wouldn't even SELL me a replacement cap, like Rockwell does. That was poor enough customer service that I feel I cannot in good conscience recommend them to anyone else.
Also, when it dropped, IB was just introducing their Teck II razor. So I just moved on. But most of my razors since then have been made from brass or steel.
Well there is something positive from that. They acknowledge they will accept a 2 year warranty from date of sale which is reasonable. The transaction must be recorded in your Amazon account so you could send them a copy of the invoice from there.
Gentlemen, this showed up in the mail today. I guess it was replaced after all.
I'm glad to see that they actually did replace it. My faith in Merkur customer service is restored.Gentlemen, this showed up in the mail today. I guess it was replaced after all.
I will agree with that 100%.I'm glad to see that they actually did replace it. My faith in Merkur customer service is restored.
But, their customer service people need to get on the same page. The left hand doesn't know what the right hand is doing.