Is my brand new Futur broken?

[(Evan)]

I just opened up my brand new Futur from Amazon, and this is what I found:

https://www.youtube.com/watch?v=YEIqYSWCzNg

Is this something I can fix, or is it defective?


Thanks

 

[Maxime D.]

I never owned a Futur however a moving head on any razor seems abnormal : / Or its really the future ? huhuhhu

 

[JazzyJ]

I never owned a Futur however a moving head on any razor seems abnormal : / Or its really the future ? huhuhhu

+1

I've never used one, but it certainly doesn't seem normal.

 

[rgraham]

Mine wiggles around a bit too. Of course, that doesn't mean it's normal.

 

[cwnidog]

I own one and the motion that yours is showing isn't proper. I'd suggest that you return it for exchange. I say exchange because I really like my Futur and if you get one that's put together correctly, I bet you will as well.

 

[Miesterio]

I wonder what percentage of futurs do this.

 

[(Evan)]

I own one and the motion that yours is showing isn't proper. I'd suggest that you return it for exchange. I say exchange because I really like my Futur and if you get one that's put together correctly, I bet you will as well.

I've inquired about doing an exchange. Amazon's automated system would only let me do a return. Waiting to hear back.

I wonder what percentage of futurs do this.

I'm interested in knowing this as well. Totally unacceptable for such an expensive product. I wonder what the chance is that my replacement will have the same problem?

 

[PDman]

I own a Futur and that is not normal. Consider using some of our terrific vendors in the "future".

 

[Maxime D.]

I wonder what the chance is that my replacement will have the same problem?

The chance are low but the future will tell you. (Sorry It's my day for cheesy calls loll)

 

[tomcj2]

Push the "top part" down firmly into the main body and try to tighten the adjusting ring.( do the reverse to take the razor apart) If that does not work, take the razor apart , turn the "top part" 180 degrees and reassemble. You must press the "top part" down firmly or the calibration will be off. I tried mine and there is a bit of wiggle that I assume is normal

 

[(Evan)]

Those were the first things I tried when I noticed the problem. Did absolutely nothing to fix it.

 

[RondeB]

Good luck. I love mine. Since you purchased one you should have one that works.

 

[Gary H]

Mine did the same exact thing right out of the box. I have no issues shaving with it.,

 

[slr31]

I checked one of the two Futurs I have and do NOT find that piece to be moving or wiggly. Wouldn't think that is normal. Good Luck!

 

[(Evan)]

Sending the razor back for an exchange today

 

[JaxJim]

Sending the razor back for an exchange today

Good call, Evan. I checked my Futur this morning and there's no wiggle. Good luck with the exchange!

 

[cwnidog]

Sending the razor back for an exchange today

Good choice.

 

[(Evan)]

I hate waiting

 

[tm3]

Sending the razor back for an exchange today

Good move. Probably OK but get one that seems right.

Merkur QC is not the best.

 

[Woodekb]

If they only do a return, and will reimburse you, I'd order another one now. It would cut down on wait time.