Hi all,
I recently bought a Fatip retro OC from a Spanish vendor. I have tried their Picollo model in the past but I did not like it. From what I have heard Fatip have changed their OC heads and indeed this retro model shaves much better. There seems to be less blade exposure on it compared to the Picollo I had in 2017. I also like the longer handle on this retro model better.
However, on some closer Iook I noticed a flaw at the bottom of the handle. It seems like a little crack or something. I have heard that Fatip razors do not have very good QC especially when it comes to blade alignment and plating. I do not mind aligning the blade before a shave but I somehow cannot accept the flaw on my new razor.
I contacted the vendor in Spain but their customer service does not seem very good. The person who works for them speaks some broken English. She keeps asking me to send more photos and to send her the razor ref number that is on their website. She can find this ref number herself and the pics that I send are clear enough in my opinion. She also says that she will contact Fatip about it. I wonder do this vendor not check the razors they receive? If there are some flaws they should return it right away to the manufacturer. The packages are not sealed and they can be opened.
Has anyone had similar issues with their Fatips and if yes have you managed to get some compensation?
I recently bought a Fatip retro OC from a Spanish vendor. I have tried their Picollo model in the past but I did not like it. From what I have heard Fatip have changed their OC heads and indeed this retro model shaves much better. There seems to be less blade exposure on it compared to the Picollo I had in 2017. I also like the longer handle on this retro model better.
However, on some closer Iook I noticed a flaw at the bottom of the handle. It seems like a little crack or something. I have heard that Fatip razors do not have very good QC especially when it comes to blade alignment and plating. I do not mind aligning the blade before a shave but I somehow cannot accept the flaw on my new razor.
I contacted the vendor in Spain but their customer service does not seem very good. The person who works for them speaks some broken English. She keeps asking me to send more photos and to send her the razor ref number that is on their website. She can find this ref number herself and the pics that I send are clear enough in my opinion. She also says that she will contact Fatip about it. I wonder do this vendor not check the razors they receive? If there are some flaws they should return it right away to the manufacturer. The packages are not sealed and they can be opened.
Has anyone had similar issues with their Fatips and if yes have you managed to get some compensation?