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broken pen

i've had a pen for about 3 years its a great pen have not had to refill it once but i took it apart to see how much ink was left (still about half) and when i put the cartrige back into the pen it was out adn i cant get it back in. does any one have the same problem and or have any fixes for me?


ps. its a pen that turns
 
ball point and i unfortunately dont have any camera with access to my computer... and the cartrige is in the pen it just wont retract.
 
Is it a cross type refill?
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How do you check the ink level, isn't it a solid metal tube?
 
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