Big Boo to SRD

[Barbash]

I placed an order back on May 28th for 4 items from SRD. I received them a few days later on June 1st, but noticed that one item was missing. When I looked at the order form it just said "To Follow", so I emailed SRD and received an email back saying that the item was way over due and the expected them any day.

I waited for a week and when I hadn't received anything in the mail or heard anything back from them I emailed them again on the 8th. They emailed me back to inform me now that it would be the 11th or 14th before they receive my item in stock.

The point to my complaint is that if you don't have something in stock let me know before my order arrives, I would prefer if you let me know before I order the item, but to just write on my recepit that the item is "To Follow" is not good customer service IMO. Then on top of that when you find out that you are not going to get the item in the time frame that you first qouted a follow up email explaining the additional delay just seems appropriate.

I know a lot of us use SRD all the time and I myself have placed other orders with them(with mixed results on those orders) and in no way am I saying that you shouldn't buy from them, but I just needed to vent.

Thanks,

Barbash

 

[AJMiami]

what is SRD?

 

[ssultan]

Straight Razor Design...actually my dealings with them have been very pleasant...I had an issue with a return that was promptly handled...I had the new straight in my hands within weeks of shipping the defective blade back to them...

 

[jkh]

Sorry to hear about your troubles.

All of my dealing with SRD has been every bit as good as all other fantastic vendors that serve the wet shaving community.

 

[Slartibartfast]

They would probably give you a refund on the delayed item if you ask, then you can purchase it elsewhere.

Unless it is just out of stock most places in the states.

 

[LarryAndro]

Isn't SRD the storefront for Lynn Abrams, "owner" of StraightRazorPlace.com?

My orders from them have been well handled in all instances but one. The one time that was not 100% positive, the same thing happened as with you. An item was out of stock, and I wasn't notified until I inquired. It eventually came. But, I doubt I would have been informed about the delay unless I had inquired.

That being said, I have no problem recommending SRD to others. But, I agree with you that they should review their out of stock notifications to buyers.

 

[Seraphim]

Similar complaint from me. I ordered a hone, and waited....

After I inquired as to the status, I was then told it was backordered. They had it at an attractive price so I waited it out.

 

[Barbash]

Isn't SRD the storefront for Lynn Abrams, "owner" of StraightRazorPlace.com?

My orders from them have been well handled in all instances but one. The one time that was not 100% positive, the same thing happened as with you. An item was out of stock, and I wasn't notified until I inquired. It eventually came. But, I doubt I would have been informed about the delay unless I had inquired.

That being said, I have no problem recommending SRD to others. But, I agree with you that they should review their out of stock notifications to buyers.

It sure is and like I said in no way am I telling people not to shop there, but like you I wish they would just notify people if something is out of stock.

 

[kwigibocity]

Though possessing sympathy for the vendor's promises of overdue stock replenishments, wouldn't charge for something not shipped unless buyer knew this before they made their commitment to buy. That's a fairly universal policy.

 

[sanfranciscian]

I too have had a similar situation with them and while an email or better yet a heads up when ordering would be nice i generally like their prices when stuff is on sale and overall cant really say i am displeased with the service.

 

[Austin]

I have never ordered from SRD nor do I intend to in the future. Nevertheless, it could be their software program that does not have real time inventory. I would just cancel the order and support our vendors.

 

[drifwood]

I have never ordered from SRD nor do I intend to in the future. Nevertheless, it could be their software program that does not have real time inventory. I would just cancel the order and support our vendors.

Real time inventory? Do you think that SRD has the same resources as Amazon.com?

I know nothing about Lynn or SRD, but it seems like a bit of patience is in order. It's not like you can buy this stuff at WalMart. Specialty shops are usually small in scale and often run on a shoestring.

OP, isn't it more in the community spirit to be patient and understanding than to be slamming a vendor who doesn't meet your (possibly inflated) expectations. Do they have a back order policy? Did you read it or ask to have it explained to you before ordering?

I'm willing to be more patient and less apt to complain about small vendors who cater to a niche market than I am with the retail giants.

 

[jkh]

Has everyone who has had this out of stock/back ordered issue with SRD sent them an email to voice their dissatisfaction?

 

[Austin]

Real time inventory? Do you think that SRD has the same resources as Amazon.com?

I know nothing about Lynn or SRD, but it seems like a bit of patience is in order. It's not like you can buy this stuff at WalMart. Specialty shops are usually small in scale and often run on a shoestring.

OP, isn't it more in the community spirit to be patient and understanding than to be slamming a vendor who doesn't meet your (possibly inflated) expectations. Do they have a back order policy? Did you read it or ask to have it explained to you before ordering?

I'm willing to be more patient and less apt to complain about small vendors who cater to a niche market than I am with the retail giants.

The OP did not slam SRD. He voiced his concern of lack of communication.

 

[drifwood]

The OP did not slam SRD. He voiced his concern of lack of communication.

Big Boo in the title of the thread is not a slam?

Can't agree with you there. In business, reputation is everything.

Ian

 

[richmondesi]

This is a major frustration that I have with small vendors. My experiences with them (SRD) have been quite good , but I've had similar things happen with other small vendors. Even West Coast Shaving (operated by a moderator here) isn't immune to threads that express these types of frustrations, issues, and concerns. It's what happens here, and there's no reason to swoop to the defense of the vendor. An experience was shared, and there's no reason to get into a big ***-for-tat over it.

My $.02

 

[Austin]

This is a major frustration that I have with small vendors. My experiences with them (SRD) have been quite good , but I've had similar things happen with other small vendors. Even West Coast Shaving (operated by a moderator here) isn't immune to threads that express these types of frustrations, issues, and concerns. It's what happens here, and there's no reason to swoop to the defense of the vendor. An experience was shared, and there's no reason to get into a big ***-for-tat over it.

My $.02

You are correct. Members are allowed to express their experience with vendors big or small.

 

[drifwood]

Why not come to the defense of the vendor? Is the point of this forum that we automatically commiserate with whatever another member posts?

It's a discussion forum. I will continue to post my replies in a civil manner until a moderator tells me to stop.

It would be pretty damn boring if everyone could say whatever they wanted without fear of being questioned. I think for myself, thank you very much.

With respect,
Ian

 

[Austin]

Why not come to the defense of the vendor? Is the point of this forum that we automatically commiserate with whatever another member posts?

It's a discussion forum. I will continue to post my replies in a civil manner until a moderator tells me to stop.

It would be pretty damn boring if everyone could say whatever they wanted without fear of being questioned. I think for myself, thank you very much.

With respect,
Ian

Dude calm down. You posted your point already.

 

[drifwood]

Dude calm down. You posted your point already.

I'm calm. I never post let my emotions get the better of me in forums. I don't think I'm out of line at all.

If this is your idea of somebody rocking the boat, then you must move in pretty quiet circles.

Keeping the lid on,
Ian