I ordered a Simpsons Eagle 3 Pure brush for a steal of a price (just over $50US) and decided to check in today as I haven’t seen my brush that was ordered over a month ago.
I’m kinda perturbed that I won’t be receiving this brush and I don’t want to pay an additional $30-40 for same brush from another vendor.
Anyone else have issues with these guys? This is my first order from them and I also placed a second one a couple of weeks ago and have a few hundred bucks of stuff in my cart. This kinda left a sour taste in my mouth for future purchases. Am I overreacting and they are amazing to deal with and this is a one of? They seem to be well regarded around here...
Here is their response...
Hello,
I regret to inform you, that last week we received the information from the transport agency that their courier lost at about 30 of our packages sent 22nd and 25th of January.
Your package is among these lost packages.
They were doing their best to find the packages and deliver them as soon as possible, but unfortunately, the packages were not found.
Regarding this situation, we regret to inform you that we have to cancel your order and proceed with the refund since we do not have the product you purchased in the stock.
Please, accept our most sincere apologies for the inconvenience.
Best Regards,
Of course, if they had it in stock, they likely wouldn’t let me buy another for €41...
I’m kinda perturbed that I won’t be receiving this brush and I don’t want to pay an additional $30-40 for same brush from another vendor.
Anyone else have issues with these guys? This is my first order from them and I also placed a second one a couple of weeks ago and have a few hundred bucks of stuff in my cart. This kinda left a sour taste in my mouth for future purchases. Am I overreacting and they are amazing to deal with and this is a one of? They seem to be well regarded around here...
Here is their response...
Hello,
I regret to inform you, that last week we received the information from the transport agency that their courier lost at about 30 of our packages sent 22nd and 25th of January.
Your package is among these lost packages.
They were doing their best to find the packages and deliver them as soon as possible, but unfortunately, the packages were not found.
Regarding this situation, we regret to inform you that we have to cancel your order and proceed with the refund since we do not have the product you purchased in the stock.
Please, accept our most sincere apologies for the inconvenience.
Best Regards,
Of course, if they had it in stock, they likely wouldn’t let me buy another for €41...
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