I had been using a Magellan 4040 for a long time and I really liked it. But the maps were getting old and hey, I wanted a new toy. So I picked up a new Magellan 4350. Sweet! Good new features, routes are great, the software is the best yet and the screen is a nice hi resolution. I was in love. For a while.
Then it crashed. The screen froze. No response to the touch screen. It wouldn't turn off until I held the power key for 15 seconds. Then it ran for a half hour and crashed again.
I called Magellan and they replaced it with another 4350. OK, thanks. It crashed too! But even worse. Not even holding power would bring it back. Not pressing the reset button. Nothing. I sent it back. 4350 #3 arrives.
Yup. It crashed. Not as bad as #2, but still it froze. I called Magellan. By now it's too late to return the unit for a refund - the store only allows refund for 30 days. I can't be fooling with a crashed GPS in traffic, and I spend time in strange cities. I need my GPS. I called Magellan AGAIN. They sent me a downgrade - the 4250. It's clunky and the features like voice recognition (which the tech was saying was so terrific - if the feature is so great, why did they drop it?) don't work. I called and complained. Why should I have to take an old model when I paid for the latest anyway?
Magellan sent me a 4370! It is basically a 4350 is a very hi definition display. OK, maybe it's better. Ummm, maybe it's NOT. It froze as well.
Let me be clear here. By this time I am running the new GPS in parallel with the 4040. In other words, there are TWO GPS units in my windshield running at the same time. The 4350 (or 4370) right next to the 4040. There is never a loss of signal - and I am in the middle of flat open country anyway so I would not expect a loss of signal. Besides, the parallel running GPS keeps on truckin'. So does my Garmin 765t. I like Magellan better than Garmin, but hey - the Garmin WORKS and has NEW maps. There is something WRONG with this model - hardware or software, no idea. But something is badly wrong.
So now I have an expensive GPS that is not reliable and which I cannot return and which Magellan seems unable to fix. I need suggestions. Where do I go from here?
Then it crashed. The screen froze. No response to the touch screen. It wouldn't turn off until I held the power key for 15 seconds. Then it ran for a half hour and crashed again.
I called Magellan and they replaced it with another 4350. OK, thanks. It crashed too! But even worse. Not even holding power would bring it back. Not pressing the reset button. Nothing. I sent it back. 4350 #3 arrives.
Yup. It crashed. Not as bad as #2, but still it froze. I called Magellan. By now it's too late to return the unit for a refund - the store only allows refund for 30 days. I can't be fooling with a crashed GPS in traffic, and I spend time in strange cities. I need my GPS. I called Magellan AGAIN. They sent me a downgrade - the 4250. It's clunky and the features like voice recognition (which the tech was saying was so terrific - if the feature is so great, why did they drop it?) don't work. I called and complained. Why should I have to take an old model when I paid for the latest anyway?
Magellan sent me a 4370! It is basically a 4350 is a very hi definition display. OK, maybe it's better. Ummm, maybe it's NOT. It froze as well.
Let me be clear here. By this time I am running the new GPS in parallel with the 4040. In other words, there are TWO GPS units in my windshield running at the same time. The 4350 (or 4370) right next to the 4040. There is never a loss of signal - and I am in the middle of flat open country anyway so I would not expect a loss of signal. Besides, the parallel running GPS keeps on truckin'. So does my Garmin 765t. I like Magellan better than Garmin, but hey - the Garmin WORKS and has NEW maps. There is something WRONG with this model - hardware or software, no idea. But something is badly wrong.
So now I have an expensive GPS that is not reliable and which I cannot return and which Magellan seems unable to fix. I need suggestions. Where do I go from here?
Last edited: