That's an interesting thought/can of worms, I'd be interested to see what people's opinions are...Did you try contacting Asylum Shave Works to see if they might exchange it for you? No hurt to ask I assume.
Thanks, Captain. That was the kind of response I have come to expect from vendors within this community. After I agreed to send back the soap at my expense I expected some sort of accommodation. I just checked the Bullgoose site and here is another comment (not mine) about that soap, "the only scent I get is the smell of soap (off the puck or lathered). I'm inclined to think they forgot to add the fragrance to this batch of soap." So I'm clearly not the customer who dropped the bowl and claimed it arrived that way.From the viewpoint of a vendor I would have taken a different approach. There are instances where an interaction falls into the category of the cost of doing business. I would have simply trusted and replaced the soap. As it is now, there are 22 posts in this thread regarding this vendor and there are 1,000 views of the thread itself. Not good.
During the year once in a great while life happens. All of our lather bowls are shipped in a fitted box. That fitted box goes into another exterior box that it is shipped in. They are ceramic and this ensures no breakage. Usually. A year ago a customer sent us a note their lather bowl had arrived broken. I asked them to send me pictures which they did. The exterior of the shipping box was flawless - no impact. But the bowl was broken.
I think it likely that he opened it upon arrival and dropped the lather bowl. It is very remotely possible that a flaw in the clay may have caused it to break. There is really no way to ever know. I simply apologized and ensured him a free replacement was on the way. He ends up a happy customer if there was a flaw in the clay. If he dropped it and misrepresented what happened that is something he gets to live with. I broke even on the transaction but end up with a satisfied customer who may order again and who may tell others about their experience.
Thanks, Captain. That was the kind of response I have come to expect from vendors within this community. After I agreed to send back the soap at my expense I expected some sort of accommodation. I just checked the Bullgoose site and here is another comment (not mine) about that soap, "the only scent I get is the smell of soap (off the puck or lathered). I'm inclined to think they forgot to add the fragrance to this batch of soap." So I'm clearly not the customer who dropped the bowl and claimed it arrived that way.
I partially agree with you, but I would consider Bullgoose more in the clear if they included something in their listing for these that they have diminished scent, or at least could. There are lots of vendors/artisans that will clear things out and they will plainly list that there is something “off” about the product (scent not quite right, packaging damaged, etc).Given the "old stock" issue is the reason that the scent of your soap faded: is the vendor to blame? No.
Was it a smart move how he reacted? Most definetely not!
I partially agree with you, but I would consider Bullgoose more in the clear if they included something in their listing for these that they have diminished scent, or at least could. There are lots of vendors/artisans that will clear things out and they will plainly list that there is something “off” about the product (scent not quite right, packaging damaged, etc).
Bullgoose was clearing these out, and if they had just included in the description that these were old and might not have the same scent, it would give them a lot more of a leg to stand on when this type of thing happens.
No, I haven't had any additional communications from Bullgoose, and I don't see any reason to pursue it further. He claims that the soap I returned was lightly scented, just like the other ones he has on hand. I noticed on the Bullgoose site that another buyer claimed that the soap was unscented, so it wasn't just me.Was there any progress and/or further communication?