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Trip to Truefitt & Hill London

A bit of a long story, but one I think worth sharing.

I Made a stop by T&F in London yesterday for a my first proper straight shave and a haircut. The experience itself was quite a luxury. The shop itself is smaller than I would have expected, with the front being occupied by by rows of the shaving products and cases of razor/cartridge handles and shaving brushes. I could have spent days just examining each and every brush and razor and re-smelling each scent of the products.

I was promptly taken back to one of the 3 or 4 barber's chairs in the salon area and prepped for the haircut. The barber was actually quite a bit more knowledgeable then I would have expected and suggested some particular ways to cut my hair so that it would both style easiest, and last the longest. Next a traditional hot towel prep followed by a face massage with their pre-shave oil. If you haven't use the T&F pre-shave oil, it has a really wonderful, invigorating citrus scent to it. Next I was lathered up with their Almond shaving cream and the barber went to work whittling away the stubble. It looks like he used a Wilkinson Sword blade in a Dovo Shavette, could be wrong but I think this was the set up. Up to this point I have to say I was quite pleased, but man was that shave a pain in my neck. The barber took great care to work through the various directions of growth I have going, and I'll say that certainly my cheeks were shaved the closest they have ever been. But can you spell RAZOR BURN?! I left with a few small nicks, and a good portion of my neck and chin looking like they had been scrapped raw. And while I saw him insert a fresh blade, the blade never felt that sharp. The barber was aware this was irritating me as he proceeded, and to his credit worked quite hard to go gently and work around it. He backed off doing an ATG pass on my neck and only did the cheeks. We then finished with their ultimate comfort aftershave balm. A few odd comments. He recommended a future exfoliation routine which he said over the next 4-6 weeks would remove the layers of subtle, build up of skin that was preventing me from getting a really close shave at home and creating the dragging sensation. I'm going to give a try although a bit skeptical. When he asked what I was shaving with, and I proceeded to excitedly tell him about my current DE setup, he recommended using an M3. He agreed that the 4 and 5 bladers were overkill, but thought the M3 was spot on. Maybe because T&F sell pricey M3 handles?

24 hours later and the irritation is still quite visible and my neck and chin really do look like what they are, which is shaved raw! Thus far in my 2 months of shaving with a DE, I've had some pretty close shaves, but no where near the irritation I have now. I wonder if barbers still used a properly honed straight if this would be a different situation. Overall glad I did it for the experience, but if T&F's is an institution of traditional shaving and I was left that torn-up, it makes me fear barber conducted straight shaves may not be in my future.
 
Yep I agree 100% I posted a thread about my T&H visit. It sucked too and I was both nicked and irritated. We should have both gone to trumpers just up the road :lol: I was also dissapointed to be shaved with a shavett. Quite why he was banging on about mach 3's is beyond me. Mostly I fear it is like you say and product placement. :001_huh:
 
My friend went there and said he felt the people at the T&H shop were quite snobby. He said he felt like the older gent working there was doing him a favor by giving him a shave.
 
thanks for the heads-up. i was debating whether to go or not. i have a short two-day stay and loads of commitments to see friends & family, not to mention a wife who's never been to england.
 
My wife is in London right now and yesterday she spend a big part of the day on my shopping list. :w00t:
This morning she called me 'to report' and told me about the shops where you could get a shave. I was in pain till your message showed up here.
Thank you! :thumbup1:
 
Finding a proper barber is such a rare thing over here, i was lucky in that a local one to me is old school and used a properly sharpened straight, no pre shave whatsoever and it was the smoothest shave i have ever had and this was from some backwater barber in a place you wouldn't know of.

Like others have said give trumpers a go next time, this isn't the first time i've heard bad things about t&h seems to me they're losing the way.
 
Sorry to hear you had a disappointing shave at T&H.

Out here in the "sticks" there are quite a few Turkish barbers opening up offering "traditional hot shave"....might have to do some investigating before my next haircut! :w00t:

Although I'm also being distracted by the numbers of barbers that are employing (very) attractive, young, Polish ladies to do gents' haircuts! :lol: They might win out over the Turks :thumbup:
 
He recommended a future exfoliation routine which he said over the next 4-6 weeks would remove the layers of subtle, build up of skin that was preventing me from getting a really close shave at home and creating the dragging sensation. I'm going to give a try although a bit skeptical.

What was the exfoliation routine he suggested?

I think you'll also find that Trumpers and Taylors recommend M3's.
 
The exfoliation routine was to get a Kiehl's product, of which I forget the name but a micro-buble dermabrasion something or other...and use it each morning or every other morning in the shower while stretching the skin on the face fairly taught. Tighter than you would to shave, as we all know the skin on parts of our faces can be quite loose. Said over years of slight irritation, the skin builds up defensive layers of skin...almost like a nearly invisible callus, that prevents us from getting as close a shave as possible.
 
Also, thanks for all the replies. I was feeling like the experience was an anomoly as if I "should have" had the shave of my life, especially at one of THE institutions we all "worship" from afar. But if my experience can lend anything to the readers of this forum, it is certainly worth shopping or window shopping in T&F's but for a shave that's going to leave with a WOW to aspire to in your own skills, this is not the place to go.
 
Sounds very similar to my experience.

The slightly camp barber was frienly enough and the preshave routine incredibly relaxing and sumptuous - the hot towel experience is wonderful.

The shave itself was abysmal. I understand that the spectre of health and safety means a shavette is the weapon of choice but I have never experienced the pain from being shaved red raw the way I was at T&H. There was no contemplation of shaving for another two days at least. Plus there was some interesting info about exfoliation (when i tried exfoliation the shave the morning after was a mess) and to only use creams as soaps are drying (give me MWF over any cream for leaving my face soft).

T&H have the experience right. But we don't go for the experience. We go for the shave and ultimately that is left badly wanting.
 
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I had a wet shave at both TOBS on Jermyn Street, and T&H in London late 2009. TOBS was the pits, T&H was much better, however I was very irritated in both instances. It's really not worth the money for me at least, when I can get super duper BBS's at home each and every moring with a DE.
 

Marco

B&B's Man in Italy
Really sorry to hear about your bad experience at Truefitt & Hill.
Something nobody expects by a so respected and famous Barbershop.
 
In mantics latest video he uses T&H at Las Vagas. He concludes, that for most shavers (non enthusiasts) the shave would be great, while for him at least, he could get better at home with his DE set up. He went on to say, it's not about the shave it about the experience of being pampered. Would he admit to a red raw face after they have given him permission to film inside, perhaps he used discretion on that point and omitted it from his video.

We can conclude that in London, TOBS are worse that T&H, but yet need confirmation on Trumpers. I find them very helpful and admit to experiencing a one to one shave class, while they used a M3, the barber done one side of my face, and I the other. The side he done, was BBS using just WTG. Perhaps they would be better with a straight (shavette) shave.
 
I had a REALLY similar experience at a Boardroom Salon for men. You can read about it here. http://badgerandblade.com/vb/showthread.php?t=48464

Sadly, what I really think the problem might be is the disposable blade. Now, I don't know for sure but in some instances, it could be that a veteran barber who used to use a proper straight can't now and is still using it the same way he used to. I've heard many people say that shaving with a shavette is completely different than shaving with a proper straight. Now this is just my feeling on this so don't treat this as gold, but I think if for the experience of getting pampered and not for the "best shave of your life" then perhaps a place like the Grooming Lounge is the place to go. They don't use a straight razor, they roll with a Mach 3 and even with one pass that's typically a pretty decent shave provided the face stays hydrated and lathered. Otherwise, the best shave I know I can get is given by myself. DE razor, badger brush. No barber has given me a better shave. I get BBS when I feel like trying. Just my input.
 
The shave itself was abysmal. I understand that the spectre of health and safety means a shavette is the weapon of choice

I think this is a bit of a myth. There isn't a single local authority in England & Wales that has banned real straights.

However, its probably for the best that they don't use them - would you want such an inept shave with one?! The barbers simply don't have the skill to use them.

As to why everyone leaves with razorburn. Well, as they will tell you, these chaps use Mach 3's themselves, so they really have no feel for the pressure and angle a single blade requires, or how many passes the skin can take. The barber shave is really a dead art in the west (notwithstanding the odd Turkish barber etc as mentioned above).
 
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