Proof Razor Customer Service Issues

[newguy1978]

Hi guys
I am hoping to get some advice.

I have one of their razors and I have just tried to claim on there lifetime warranty and I have been knocked back.

I live in the UK and purchased the razor through highproofrazor.co.uk. When I initially got the razor, the head would occasionally come off when shaving. This did not happen every time. Unfortunately, it now happens each time I use it and I've come to the conclusion that its dangerous. I shave in the shower and having the head and blade come out is not good.

I contacted Proof Razors to get a replacement and I was told that there lifetime warranty does not apply to international orders. They told me to send it back to the USA and they would refund me. I've done that but they have refused to refund and are now sending me back a dangerous razor.

They have told me to contact the retailer that I bought it from. I thought I had bought it from their UK website. It is looks like it was a different company. To make matters worse the highproofrazor uk website is no longer functioning. It doesn't look like the UK company is alive anymore and wouldn't be able to provide any support/

Has anybody managed to get support from Proof Razors lifetime guarantee? I can't even find there T&Cs on their website. Does anybody have any senior contacts at Proof Razor who may help me?

Although I bought the razor from a different company, am I being naive to think that the company that made the product, should support the product?

 

[pjgh]

... and the UK reseller domain is now gone.

"We stand by our craftsmanship with a lifetime warranty, ensuring your Proof Single Blade is the last razor you'll ever need" but only if it suits them. Yes, morally. Legally? Well that'll come down to international law, State laws and so on ... all of which make what they've written there absolutely without value. I think the niggle here is that you bought it from a third-party and so the producer cannot vouch for the product.

But having the actual razor in their hands for inspection, clearly this company does not stand by their product, they sell a potentially dangerous product which has material issues and should clearly be avoided.

Thanks for the heads-up.

 

[DesertIguana]

Sound like their LifeTime Warranty is just words on paper, with nothing backing those words when you have PROBLEM. Guess you bought from dishonest company.

Tell the World and hope people head your warning.

 

[newguy1978]

Thanks guys

Quick update, further discussions with proof have resulted in them offering to send out a replacement. I think it is good result

 

[FarmerTan]

Thanks guys

Quick update, further discussions with proof have resulted in them offering to send out a replacement. I think it is good result

I pray they follow through!

 

[Marco]

I pray they follow through!

I entirely agree with my dear friend Dave, B&B's Gentleman.

 

[Wal59]

Hope that works out for you.

I had the same problem with V1. Every time I would swoosh it in the sink, the head would fall off. I sent admin a video of the problem. I received a replacement razor within weeks - USA to Australia. No cost. I did order it on the Highproof USA website though.

On the other hand, who cares where it was purchased? That has nothing to do with protecting brand reputation by replacling faulty product.

 

[newguy1978]

I pray they follow through!

So do I. I’ll report back in a few weeks.

 

[newguy1978]

Just to end this thread, proof did indeed send out a replacement. I was asked to pay shipping which I thought was reasonable.

 

[DesertIguana]

Just to end this thread, proof did indeed send out a replacement. I was asked to pay shipping which I thought was reasonable.

Are you happy with replacment? Hope you are, and no more problems.

BTW will you share the company who made you

 

[newguy1978]

Are you happy with replacment? Hope you are, and no more problems.

BTW will you share the company who made you

Hi, yes I’m happy with the replacement and just hope I don’t have any further issues.