"No one questions that piracy has eaten into profits. But all the attention paid to the moral and legal issues surrounding copyright protection has allowed the music labels to avoid taking responsibility for violating a cardinal principle of business: Give the customers what they want."
http://money.cnn.com/magazines/business2/business2_archive/2004/03/01/363569/index.htm
http://money.cnn.com/magazines/business2/business2_archive/2004/03/01/363569/index.htm