JFYI: ever wondered why there are only 5-star reviews on their page?
That's because they simply do no publish less flattering opinions (yes, from verified buyers).
I've had the worst customer service and communication amongst my wetshaving purchases. Ever.
They just didn't respond to my requests and then respectively didn't publish my reviews (which were sent using their own links, which were emailed to me automatically upon my orders).
Again, the soap is very nice. Extraordinary. That's why I already have three (3) in my rotation.
But if you're looking for a matching customer experience - look elsewhere (or buy used).