Have you checked your junk mail? I made a second razor order and emailed about some corrections and I got a prompt email back.Week five since ordering. Sent a couple emails off to check the status, but there's been no response. Everybody gets their razors, so I'm not worried, but I'd be lying if I said dealing with this company isn't flustering.
Yes. I've been through this before.Have you checked your junk mail? I made a second razor order and emailed about some corrections and I got a prompt email back.
Yeah, you’ll get it. They make everything to order, right? I think the longest I’ve waited on a Karve order is six weeks, but I’ve always received my stuff. Right now I’m waiting on a B plate for the CB. Start of week 3 I think. I’ve never received an email reply haha. Thankfully, the work is impeccable.Week five since ordering. Sent a couple emails off to check the status, but there's been no response. Everybody gets their razors, so I'm not worried, but I'd be lying if I said dealing with this company isn't flustering.
Canadian vs American customer service, night and day.Yes they make a good razor. I had an Aluminum Overlander that I bought off BST. I sent an email the other day with a question. No reply. I can see that everyone eventually gets their razors but I have no patience with this customer service approach. As a point of comparison I ordered a Blackbird on Wednesday and received it today Friday.
From what I've read, I'd rather deal with Blackland any day of the week. They're a California-based company, something I appreciate as well. I just wish I could tolerate more aggressive razors (in comparison to Karve) and higher prices.Yes they make a good razor. I had an Aluminum Overlander that I bought off BST. I sent an email the other day with a question. No reply. I can see that everyone eventually gets their razors but I have no patience with this customer service approach. As a point of comparison I ordered a Blackbird on Wednesday and received it today Friday.
Michael from Italian Barber has absolutely first class customer service.Canadian vs American customer service, night and day.
True.Michael from Italian Barber has absolutely first class customer service.
He's shipped mine via DHL, and that comes with tracking. I've been able to follow the package since it was shipped late yesterday from Alberta and it's already in California, scheduled to be at my front door Monday.I'm coming from decades of shaving with a Mach 3 and am shopping for my first DE razor, and I'm leaning towards the Overlander. I've of course read on this thread and others that the maker is not very responsive to email, but does he at least send tracking information when an order is shipped out? I live in a big city and porch pirates are a problem, so knowing when a package will be delivered (and has arrived) is pretty important.
Does anyone who enjoyed Karve Overlander too much, moved to another razor? If yes, which razor?
Lambda Athena. Closer shaves as Overlander perhaps needs little practice.Does anyone who enjoyed Karve Overlander too much, moved to another razor? If yes, which razor?