So I sent back to Ruger, my LCP II and the wife’s LCP Max which both, broke in just a couple of days of each other.
Ruger only had them a couple of days and FedEx notified me I should be getting them at my door tomorrow. Here in lies the problem. I don’t know if I have confidence in them anymore?
I have several other different Ruger firearms with no questions in their quality of construction or reliability. My SP101 is a tank, so is my Blackhawk, Single Six and I’m pretty sure my stainless 10/22 is good to go also.
At one time, I also thought the LCP’s were good to go also, but now I don’t know? The LCP II showed no troubles for at least 600 rounds or more in a 10 year time frame? It was never used as a range gun, but it was carried a lot previously by the wife before I got her the Max and I have carried it last summer quite a bit. So why is it breaking after just 600 rounds?
We did have trouble with the Max right out of the gate when we first got it a year ago with reliability and accuracy problems when it was new, but after them mailing a second Complete upper with new slide and barrel to me, I had to send it back to Ruger two different times. So after 3 different slides and barrels and then addressing the horrible trigger issues, it has been good to go now for somewhere around the 400-500 round mark. So why is it breaking now?
I called Ruger customer service today and asked them if they could tell me what problems did they find with both pistols and what specific repairs did they do for both pistols to rectify their issues?
Almost immediately, the customer service representative who I was speaking to, her tone of voice went from helpful and pleasant to a tone of being guarded and adversarial. She stated that a full explanation would be in each pistol’s box. I advised her, that years ago, I sent two original LCP’s back into Ruger for repair and neither had an explanation of repairs in their boxes. I also advised her that I sent the Max in twice over the last year and no note of an explanation of repairs came back with it either?
She stated that these would. So I asked her; “if the LCP II and Max come back and these explanations of repair are not in the boxes, can I call you back and get an explanation on the phone?” She said that I could. So I asked her; “if I can call you back then and you can tell me, why can’t you just tell me now; and make a customer very happy?” Her tone seemed to get even more serious and she asked me for their serial numbers. I very nicely, recited the serial numbers to her. She checked her computer logs and very unhappily, advised me that the entire lower frame of the Ruger LCP II was replaced. She also told me, that again, for the fourth time, Ruger has again replaced the complete upper slide assembly, including the barrel and guide rod assembly and are sending them back to me.
I again asked her specifically; “ what did they find wrong with both pistol’s?” And she stated, she can only tell me what was replaced, not what was wrong.
While I couldn’t see what was wrong with the LCP II’s frame and why it was ejecting the magazine after every round fired, I could easily see the broken steel on the slide of the Max where the hole on the front of the slide where the guide rod goes thru was chipped and made bigger so that the recoil springs were also going thru this hole when they are not supposed to go thru that hole.
Should I keep these guns? I’m sure a new frame on the LCP II will fix the mag from ejecting after every round, but for how long? For only the next 600 rounds? I carried it all summer in that condition without knowing it?
Should I keep the Max? It’s only a year old with already 4 different slides, barrels and guide rod assemblies? Will the steel in this new fourth slide begin to break around the hole in the slide that’s made for the guide rod to pass thru and not the recoil spring? This was after only 400 or so rounds?
My wife carried it every day last summer. Took it to the range and the steel on the slide broke! If that would have been a self defense incident instead of the range?
How many rounds do you guys have thru your LCP’s? What models of LCP is yours?
And the biggest question; when is the last time you had your LCP at the range to make sure it’s still good to go when you need it to be?
Ruger only had them a couple of days and FedEx notified me I should be getting them at my door tomorrow. Here in lies the problem. I don’t know if I have confidence in them anymore?
I have several other different Ruger firearms with no questions in their quality of construction or reliability. My SP101 is a tank, so is my Blackhawk, Single Six and I’m pretty sure my stainless 10/22 is good to go also.
At one time, I also thought the LCP’s were good to go also, but now I don’t know? The LCP II showed no troubles for at least 600 rounds or more in a 10 year time frame? It was never used as a range gun, but it was carried a lot previously by the wife before I got her the Max and I have carried it last summer quite a bit. So why is it breaking after just 600 rounds?
We did have trouble with the Max right out of the gate when we first got it a year ago with reliability and accuracy problems when it was new, but after them mailing a second Complete upper with new slide and barrel to me, I had to send it back to Ruger two different times. So after 3 different slides and barrels and then addressing the horrible trigger issues, it has been good to go now for somewhere around the 400-500 round mark. So why is it breaking now?
I called Ruger customer service today and asked them if they could tell me what problems did they find with both pistols and what specific repairs did they do for both pistols to rectify their issues?
Almost immediately, the customer service representative who I was speaking to, her tone of voice went from helpful and pleasant to a tone of being guarded and adversarial. She stated that a full explanation would be in each pistol’s box. I advised her, that years ago, I sent two original LCP’s back into Ruger for repair and neither had an explanation of repairs in their boxes. I also advised her that I sent the Max in twice over the last year and no note of an explanation of repairs came back with it either?
She stated that these would. So I asked her; “if the LCP II and Max come back and these explanations of repair are not in the boxes, can I call you back and get an explanation on the phone?” She said that I could. So I asked her; “if I can call you back then and you can tell me, why can’t you just tell me now; and make a customer very happy?” Her tone seemed to get even more serious and she asked me for their serial numbers. I very nicely, recited the serial numbers to her. She checked her computer logs and very unhappily, advised me that the entire lower frame of the Ruger LCP II was replaced. She also told me, that again, for the fourth time, Ruger has again replaced the complete upper slide assembly, including the barrel and guide rod assembly and are sending them back to me.
I again asked her specifically; “ what did they find wrong with both pistol’s?” And she stated, she can only tell me what was replaced, not what was wrong.
While I couldn’t see what was wrong with the LCP II’s frame and why it was ejecting the magazine after every round fired, I could easily see the broken steel on the slide of the Max where the hole on the front of the slide where the guide rod goes thru was chipped and made bigger so that the recoil springs were also going thru this hole when they are not supposed to go thru that hole.
Should I keep these guns? I’m sure a new frame on the LCP II will fix the mag from ejecting after every round, but for how long? For only the next 600 rounds? I carried it all summer in that condition without knowing it?
Should I keep the Max? It’s only a year old with already 4 different slides, barrels and guide rod assemblies? Will the steel in this new fourth slide begin to break around the hole in the slide that’s made for the guide rod to pass thru and not the recoil spring? This was after only 400 or so rounds?
My wife carried it every day last summer. Took it to the range and the steel on the slide broke! If that would have been a self defense incident instead of the range?
How many rounds do you guys have thru your LCP’s? What models of LCP is yours?
And the biggest question; when is the last time you had your LCP at the range to make sure it’s still good to go when you need it to be?
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