Well I was growing concerned because my razor vanished from the queue updates after last Friday. Thursday it was in hand finishing, the next day was logo engraving and then poof... nothing.
So I emailed Tuesday and received a response back in less than 3 hours. They apologized and said since I had requested the razor be shipped in the tin presentation box and they were out of stock on Friday, they had set the razor aside to wait for more tins. Luckily, they got more on Tuesday and shipped mine out. That was the third email exchange I had with Yates since I placed my order and I received timely, respectful responses each time.
Anyway, my 921-EH arrived today
I'm still in Vintage April so first use may have to wait another week, although I am sorely tempted to use it on Saturday for my daughter's wedding.
So I emailed Tuesday and received a response back in less than 3 hours. They apologized and said since I had requested the razor be shipped in the tin presentation box and they were out of stock on Friday, they had set the razor aside to wait for more tins. Luckily, they got more on Tuesday and shipped mine out. That was the third email exchange I had with Yates since I placed my order and I received timely, respectful responses each time.
Anyway, my 921-EH arrived today
I'm still in Vintage April so first use may have to wait another week, although I am sorely tempted to use it on Saturday for my daughter's wedding.