Yaqi 11.11 anyone in the US
- Thread starter xiletero
- Start date
I received all of mine a month back.. Hopefully you get the money back or even better, with the brushes arrive afterwards.
Xiletero, sorry to hear about the non-delivery problem that have befallen you.
Like Timeclo, I too received my brushes about a month back. Perhaps I was more anxious than usual after reading posts about late deliveries, little or no notification etc. etc. IIRC, my 11.11 purchase took a week or so longer than previous Yaqi purchases.
Over the years, I have a only few delivery problems and in all instances the merchant worked to try to make it right of me. Now that you have this mishap under your belt, hopefully your future purchases will go along seamlessly.
Like Timeclo, I too received my brushes about a month back. Perhaps I was more anxious than usual after reading posts about late deliveries, little or no notification etc. etc. IIRC, my 11.11 purchase took a week or so longer than previous Yaqi purchases.
Over the years, I have a only few delivery problems and in all instances the merchant worked to try to make it right of me. Now that you have this mishap under your belt, hopefully your future purchases will go along seamlessly.
Yeah I got mine a while back, no issues. I would just go ahead and file a dispute/refund request, and maybe you'll end up with the item(s) still getting delivered also.
My order is stuck somewhere. First time it ever happened with an Aliexpress order. Filed a complaint for a refund.
I ordered a brush from Yaqi on Nov. 29 (Black Friday) and it arrived on Dec. 16. I thought that was pretty quick.
Oddly, other things that I ordered on Black Friday arrived even quicker, despite using the cheapest shipping method: China Post Small Packet with a 30-60 day delivery window. One package containing a bunch of razor stands arrived in only 7 days. Another package containing a razor head arrived in 12 days. Two packages took 20 and 21 days, respectively. Then, finally, the slowest package took 29 days; still quicker than the quoted time range.
So, I really have no complaints with shipping from AliExpress.
But that's no consolation to you, obviously. Like others, I'd suggest that you file a dispute and get a refund.
Oddly, other things that I ordered on Black Friday arrived even quicker, despite using the cheapest shipping method: China Post Small Packet with a 30-60 day delivery window. One package containing a bunch of razor stands arrived in only 7 days. Another package containing a razor head arrived in 12 days. Two packages took 20 and 21 days, respectively. Then, finally, the slowest package took 29 days; still quicker than the quoted time range.
So, I really have no complaints with shipping from AliExpress.
But that's no consolation to you, obviously. Like others, I'd suggest that you file a dispute and get a refund.
I'm from Europe, but I didn't receive mine too. 11.11 order. I contacted Yaqi and they extended the buyer protection period and asked me to wait even more. I'm okay with it since I have brush to lather with 
Both of mine were delivered (US) before Christmas. For one of them the buyer protection was only 30 days and they extended it for another 30 right away when I sent them a message at a couple days left that I hadn't received it yet.
Slow shipping is just the nature of the beast ordering direct from China. I think 2 months is a fair time point to want some action from them, whether that's a refund or reshipping if there's no updates with the tracking.
Slow shipping is just the nature of the beast ordering direct from China. I think 2 months is a fair time point to want some action from them, whether that's a refund or reshipping if there's no updates with the tracking.
Aliexpress agreed to one of my two refunds. The process was easy as I only had to claim that the time of buyer protection has exceeded and no product had arrived. I guess the process for the second order will be as easy.
- Thread starter
- #10
Lucky you....I have a total of 5 items...none delivered. I got a msg in broken english saying .....we can send your items "again" and add a "gift" if you drop the complaint.... Amazing I really think they NEVER sent my stuff...and I requested a refund...
If you don't agree to the offer of the seller Aliexpress will step in after buyer protection has run out. They decided for the refund. It will take some days until the money will be given back.
I have just received email from Aliexpress, that my order from 11.11 just arrived to my country Lucky me!
Lucky me!
I received my second order on December 22.
But I found a message today in my order folder stating that no shipments will be made nor will customer service be available between Jan 20 and Jan 30 due to the Chinese New Year holiday.
But I found a message today in my order folder stating that no shipments will be made nor will customer service be available between Jan 20 and Jan 30 due to the Chinese New Year holiday.
- Thread starter
- #14
I’ve been there during new year celebrations. Everyone hops a train to their home town and it’s eat and drink for the whole time. I wouldn’t expect anything until February
My second refund has been granted too. So it is just a matter to wait for buyer's protection to expire. No matter what the seller may intend, the Aliexpress management steps in and decides for a refund if nothing was delivered.
- Thread starter
- #17
Lucky you, mine has NOT progressed, it's pending "arbitration" i rejected Yaqi's offer to resend. I guess I can only keep waiting. It says: Ali Express stepped in, but they have NOT done anything....
I did reject their offer too. It will take a day or two, but Aliexpress will step in when buyer's protection is expired. Then it may take another day for them to decide. Now I have to see how long it will take for the money to return.
- Thread starter
- #19
My order had i think 5 items, and today I got refunded for the cheapest: a razor head. Not sure if this is a good start or just a joke.... I want the full refund.... anyway: this is the only thing in english
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Total purchase amount $54.26 USD
Amount refunded $4.54 USD
