As of March 1, Russ posted this on his website:
"Ok... so maybe someone will see this as cutting my throat, but it has become necessary. Please do not take me as being ungrateful in any way as this is not a complaint about what people purchase when the opportunity is offered.
The situation is... I am again out of sample containers, which is telling me that I seem to be selling more samples than tubs of soap. I have to remedy this, and sorry if it deflates anyone's hopes of this being a sample company, but I have to remedy it nonetheless.
I will be taking the sample sizes off line for the time being. Maybe indefinitely? I am not sure yet, but in an effort to get back to selling standard size containers I need to do it. The problem lies in the fact that it takes much more time to prepare samples than it does to prepare standard size tubs. The only machinery I have is me and a butter knife to fill sample containers, and to be honest it is exhausting my time. Time that can be spent on creating other new things and being more efficient in shipping out orders.
Next comes the questions I get about shipping samples Internationally. Am I willing? Sure... but postage still costs what it costs, even if I am sending someone a cotton ball. I don't set the rates and I don't mark up postage. Another critical mass subject is running out of containers for samples. They are sometime unavailable from the supplier and it takes time to chase them down again, and they cost more than the standard packaging I chose for my brand to keep the cost down.
Some people may feel put out that they possibly have to commit to buying something before they try it. Well folks, it's shaving soap, it does what shaving soap is supposed to do... and according to many it does it as well or better than most soaps out there. I think there are plenty of video reviews as well as forum posts to support the idea of it being a good product.
There is a thing going on in many communities as well called "pass-arounds" which I think is an enormously good idea. Find one... sign up for it. It saves you money on samples if you are just wanting to try it out, and most times you will get a better idea of the packaging and the actual product and its performance as it was intended to be. All of my soaps have the same formula with slight improvements as time goes on, which will reflect on future batches as well... so this only leaves scent preference, and I have heard tell that I do a pretty good job at the scent creation and scent strength.
I am a small business... still growing. I am trying to find what works for both me and you. If it doesn't work for me I won't be in business long to make it work for you. Please don't take this as a rifle pointed at any one person, or as a scatter gun pointed at everyone. I have to keep things well managed to make decisions that benefit everyone in the long run... especially decisions about how my time is spent.
Thank you all for hearing me out, and maybe one day I will re-institute the samples if I have time and capital to invest in a more efficient method of packaging and distribution."
"Ok... so maybe someone will see this as cutting my throat, but it has become necessary. Please do not take me as being ungrateful in any way as this is not a complaint about what people purchase when the opportunity is offered.
The situation is... I am again out of sample containers, which is telling me that I seem to be selling more samples than tubs of soap. I have to remedy this, and sorry if it deflates anyone's hopes of this being a sample company, but I have to remedy it nonetheless.
I will be taking the sample sizes off line for the time being. Maybe indefinitely? I am not sure yet, but in an effort to get back to selling standard size containers I need to do it. The problem lies in the fact that it takes much more time to prepare samples than it does to prepare standard size tubs. The only machinery I have is me and a butter knife to fill sample containers, and to be honest it is exhausting my time. Time that can be spent on creating other new things and being more efficient in shipping out orders.
Next comes the questions I get about shipping samples Internationally. Am I willing? Sure... but postage still costs what it costs, even if I am sending someone a cotton ball. I don't set the rates and I don't mark up postage. Another critical mass subject is running out of containers for samples. They are sometime unavailable from the supplier and it takes time to chase them down again, and they cost more than the standard packaging I chose for my brand to keep the cost down.
Some people may feel put out that they possibly have to commit to buying something before they try it. Well folks, it's shaving soap, it does what shaving soap is supposed to do... and according to many it does it as well or better than most soaps out there. I think there are plenty of video reviews as well as forum posts to support the idea of it being a good product.
There is a thing going on in many communities as well called "pass-arounds" which I think is an enormously good idea. Find one... sign up for it. It saves you money on samples if you are just wanting to try it out, and most times you will get a better idea of the packaging and the actual product and its performance as it was intended to be. All of my soaps have the same formula with slight improvements as time goes on, which will reflect on future batches as well... so this only leaves scent preference, and I have heard tell that I do a pretty good job at the scent creation and scent strength.
I am a small business... still growing. I am trying to find what works for both me and you. If it doesn't work for me I won't be in business long to make it work for you. Please don't take this as a rifle pointed at any one person, or as a scatter gun pointed at everyone. I have to keep things well managed to make decisions that benefit everyone in the long run... especially decisions about how my time is spent.
Thank you all for hearing me out, and maybe one day I will re-institute the samples if I have time and capital to invest in a more efficient method of packaging and distribution."