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When a vendor has your back (Maggards)!!

Just a quick post to share my wonderful experience with maggard razors...

I purchased two SS hexagonal handles for my Rockwell razor heads but unfortunately, the head sits as a slight slant on the handle. The threads are smooth and the head tightens fine but there is a slant to the head.

I contacted them about this issue (because I had them check the fit on Rockwell before my purchase) and Brad was kind enough to give me a store credit for the purchase amount.

It's experiences like this that ensure happiness and a happy customer is a loyal customer :)

Way to go Brad/Maggard Razors!
 
Customer service is more important than best price (and Maggard's has good prices too). Glad they shined for you.

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That is awesome news and not surprising that they took good care of you. I have been ordering from them the last couple years and always had excellent service. They truly care about their customers.
 
Always love to hear a good story like this!
I have a story about a year ago I used a gift card my dear wife bought for Christmas for the 2nd time. There was a glitch and it still gave me the 50 value even though I had only 15 bucks or so left. Well as a good concession minded person I called them and told them. They were so happy and sent me like 6 or so free samples.
 
I have a story about a year ago I used a gift card my dear wife bought for Christmas for the 2nd time. There was a glitch and it still gave me the 50 value even though I had only 15 bucks or so left. Well as a good concession minded person I called them and told them. They were so happy and sent me like 6 or so free samples.

A wonderful gesture to reward honesty and hats off to you for having it!
 

Graydog

Biblical Innards
One day maybe in the spring I am going to take a road trip to Maggards.
I have always been very pleased with their service .
 
One of the reasons they are one of my preferred vendors as well. I hear a lot of great experiences like this and I don't think I've ever heard a bad one.
 
I agree with all your comments. They are indeed a great vendor to deal with because it's not just price and variety but customer service that makes all the difference in the end!

As an added bonus, they are the #1 best vendor for non-CONUS as they have the cheapest shipping rates (especially to Australia).
 
Already received my items in Australia! Hardly took a week!

Seriously, Maggards is just awesome!
 
I agree with all your comments. They are indeed a great vendor to deal with because it's not just price and variety but customer service that makes all the difference in the end!

As an added bonus, they are the #1 best vendor for non-CONUS as they have the cheapest shipping rates (especially to Australia).

You can PM me if you’d like, but what are their rates like?


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You can PM me if you’d like, but what are their rates like?


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I ordered the fine marvel razor and a timeless lather bowl (for dad). Shipping was the same as our Auspost 500g standard satchel (US$6)!!...you can't go wrong with maggards!
 
I ordered the fine marvel razor and a timeless lather bowl (for dad). Shipping was the same as our Auspost 500g standard satchel (US$6)!!...you can't go wrong with maggards!

Excellent. I’d love to try some Stirling soaps at some point - they might be the way to go for ordering.


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