My Daughter bought me an e-gift card from West Coast Shaving for Christmas. I have never ordered from them but I have read nothing but great reviews about them on this forum. Needless to say I was placing my order for a new brush and a few soaps Christmas afternoon. When I went to check-out the site would not let me finish placing my order.
Long story short, I called the next day and after several minutes on hold I got placed into voice mail. I left a voice mail, after several hours I got no return call, called again, long wait then placed into voice mail again. I realize that many other guys probably received e-gift card's from their daughter's to buy new shaving gear so I tried to be patient.
I finally got a call back. There were problems with the vendor software, yada, yada, yada. Anyway, they were very apologetic, upgraded my shipping and threw in a sample of pomade.
As a first time customer they could have lost my business forever but I will keep them in my vendor rotation.
There will always be problems, it's how the problems get resolved that separate the amateurs from the professionals and WCS was very professional.
Long story short, I called the next day and after several minutes on hold I got placed into voice mail. I left a voice mail, after several hours I got no return call, called again, long wait then placed into voice mail again. I realize that many other guys probably received e-gift card's from their daughter's to buy new shaving gear so I tried to be patient.
I finally got a call back. There were problems with the vendor software, yada, yada, yada. Anyway, they were very apologetic, upgraded my shipping and threw in a sample of pomade.
As a first time customer they could have lost my business forever but I will keep them in my vendor rotation.
There will always be problems, it's how the problems get resolved that separate the amateurs from the professionals and WCS was very professional.
