Two-step verification not working

Discussion in 'Site Feedback' started by ShaverGN, Apr 30, 2019.

  1. ShaverGN

    ShaverGN Contributor

    For quite some time, I'm unable to use the two-step verification process to log into the forum. I tried various apps, added and deleted account many times. I can still use the code generated through the e-mail.

    Does anyone else have this problems? Any fix?
  2. fordfather

    fordfather Moderator

    I don't believe that our software requires a 2-step verification.
    How are you accessing the site? Computer? Mobile?
  3. ShaverGN

    ShaverGN Contributor

    Two-step verification is an option under "Your Profile Page."
  4. fordfather

    fordfather Moderator

    Well, lookey there! Let's see if our resident Tech Genius has any insight.

  5. SpecialK

    SpecialK Moderator

    What's not working about it? I use it for my account and have no issues setting it up (Just went through the process from scratch to test) or logging in with the 2FA code.

    I have tested in Authy and 1Password, both worked fine.
  6. Kentos

    Kentos Moderator Emeritus

    I have been using Authy as well. However I am only asked to authenticate every 90 days I believe.
  7. ShaverGN

    ShaverGN Contributor

    I think I found the answer. MFA access can be enabled through an app (e.g. Authy) or email (code will be sent on attempt to log in). I had both options enabled. I suspect there's a bug caused by the collision of 2 different keys.

    I disabled 2FA, then enabled app 2FA. Everything seems to work.

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