I ordered a TOBS St. James Shaving Stick from QED for my dopp kit and was accidentally shipped a tub of cream instead. Even before I received the package, Charles at QED e-mailed me and told me about the mistake. He said that I could keep the tub of shaving cream and he'd send the shave stick in a separate shipping! 
Now THAT is awesome customer service!!!
The TOBS is my first shaving cream, and I tried it yesterday and today. It's very nice. It provided a smooth comfortable shave both days and left my skin feeling moisturized and soft.
There's something about the ritual of building a lather from a puck of soap that really appeals to me, so I have some soap-bias. And I need a little more time to master the lathering process with the cream to make a final determination on how I feel about using this cream (or perhaps others). At a minimum, the cream does seem to provide a short-cut for mornings when time is precious.
Either way, I'm really thankful to Charles for his kind "mistake" in introducing me to TOBS St. James cream. As I told Charles, he's found another loyal customer in me because of the excellent manner in which he handled this transaction.
Now THAT is awesome customer service!!!
The TOBS is my first shaving cream, and I tried it yesterday and today. It's very nice. It provided a smooth comfortable shave both days and left my skin feeling moisturized and soft.
There's something about the ritual of building a lather from a puck of soap that really appeals to me, so I have some soap-bias. And I need a little more time to master the lathering process with the cream to make a final determination on how I feel about using this cream (or perhaps others). At a minimum, the cream does seem to provide a short-cut for mornings when time is precious.
Either way, I'm really thankful to Charles for his kind "mistake" in introducing me to TOBS St. James cream. As I told Charles, he's found another loyal customer in me because of the excellent manner in which he handled this transaction.
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