I was trying TOBS and T&H out and ordered several croaps and a few of their balms. 3 of the croaps came like you describe a bit soupy (the TOBS Jermyn Street, The T&H Grafton, and the T&H Sandalwood) so it's not unique to TOBS. They work fine though so I didn't sweat it - they still performed just as well. For comparison I had TOBS Lavender, Rose, and Grapefruit arrive just fine, and T&H Rose which arrived a bit stiff even, kind of like a Proraso consistency.
I was a little irritated that the ASB, Jermyn Street, arrived somewhat separated (almost like curdled with small bits of solid in a watery base). I shook it and it works okay, but still pours out with a separated consistency (kind of like how yogurt curdles when you add it to a curry). I contacted TOBS and they told me they were reformulating but it works just fine so I kept it. The other tubes of Jermyn Street ASB I ordered were fine though. I kept one and traded the other recently. FYI, No problem with their gel aftershaves though (Mr. Taylor's & Sandalwood).
I was a little irritated that the ASB, Jermyn Street, arrived somewhat separated (almost like curdled with small bits of solid in a watery base). I shook it and it works okay, but still pours out with a separated consistency (kind of like how yogurt curdles when you add it to a curry). I contacted TOBS and they told me they were reformulating but it works just fine so I kept it. The other tubes of Jermyn Street ASB I ordered were fine though. I kept one and traded the other recently. FYI, No problem with their gel aftershaves though (Mr. Taylor's & Sandalwood).
