I bought a bowl of TOBS Sandalwood and love it. The only issue I had was that part the lacquer on the bowl wore off in some spots and on to the soap. I emailed TOBS and asked them what I should do to repair this.
After some emails confirming the issue the TOBS customer service agent contacted an US distributor who then sent me a new bowl (complete with a new puck of the Sandalwood shaving soap), which I received the next day.
I must say this is outstanding customer service by TOBS.
I highly recommend TOBS not just for their fantastic shave soap but also for their unsurpassed level of customer service.
After some emails confirming the issue the TOBS customer service agent contacted an US distributor who then sent me a new bowl (complete with a new puck of the Sandalwood shaving soap), which I received the next day.
I must say this is outstanding customer service by TOBS.
I highly recommend TOBS not just for their fantastic shave soap but also for their unsurpassed level of customer service.