Thank You Maggard Razor for your impressive customer satisfaction experience

[Timor1322]

Many thanks to Maggard Razor for their very impressive customer experience policy !!!

This is the story of my very positive experience with Maggard Razor

I bought two Simpson Brushes and two Maggard Handle before two months ago. When I received my order I notice that one of the handle is defected.

I kindly requested a replacement of the defected handle if their customer satisfaction policy allows it.

Brad from Maggard Razor reverted to my mail with a polite and constructive approach. They sent me a replacement Handle.

This is a very precious approach which built a very strong reputation and confidence !!! Many thanks again Maggard Razor

 

[APBinNCA]

He can be a bit grouchy about having to eat the cost on some items that are known to have "loose" manufacturing tolerances to put it gently. That is an obvious defect and I am glad to see he took care of it, I wouldn't be able to stand that and it won't exactly "buff out" without a lathe.

I placed an order last week on Thu, late too, and he shipped it right away. Not only that, but he upgraded it to Sat delivery because I selected FedEx express. It's that kind of thing that keeps me emptying my pockets regularly!

 

[BigJ]

Great story!! Terrific customer service!!

 

[timetofly]

Great to hear!

 

[cryhavoc]

I've always had great customer service from Maggard's, glad you had a great experience.

 

[Chard52142]

Good to hear about this and glad for you. Thanks for bringing it up.
I have bought from Maggard since 2019 and all 7 deliveries have been spot on even though I am from half the world away. With affordable and reasonably fast shipping, Maggard is my only US vendor...I am now waiting for the Black Friday deals...