I just wanted to post up about my recent experience with Lee's Razors. I have purchased various item's for Lee over the past few years. My latest was my Simpson's Case brush I bought for travel ( purchased back in April). Well I have been using it on and off over the last few months and the darn thing just kept shedding 5-10 hairs per shave. Long story short here.... I just bought more blades from Lee and I decided to give him a ring to tell him about the brush. I was not expecting ANYTHING from him I simply wanted to get his expert opinion to see if I need to try something different with the brush to get it to stop shedding. The first things out of his mouth were that he would replace the brush, I ended up going with Edwinn Jagger "case" style brush and love it so far.
At the end of the day I wanted everyone to know that Lee is a true professional and stands behind his products. Like i said, i never expected making that phone call would yeild me a brush but in his eyes since I had been having problems he needed to fix the issue. What great customer service you don't see that much these days and I greatly appreciate it and will continue to give Lee my business.
PS- super quick shipping considering I got it in 2 business days and he's on the East coast and I am on the west coast!
At the end of the day I wanted everyone to know that Lee is a true professional and stands behind his products. Like i said, i never expected making that phone call would yeild me a brush but in his eyes since I had been having problems he needed to fix the issue. What great customer service you don't see that much these days and I greatly appreciate it and will continue to give Lee my business.
PS- super quick shipping considering I got it in 2 business days and he's on the East coast and I am on the west coast!
to Lee. Never ordered anything from him, but will have to give him a try down the road.
